You order this product at the actual website (www.theairclimber.com) and you're emailed the link to customerstatus.com and an order number to check your shipping and order information. They placed a hold on my bank account for the amount of the purchase, and it's one of those introductory fee and then three easy payments type things. So, not only did they not give a specific date that the monthly fee would be coming from the account, they charged me 9.99 for "Priority Processing and Shipping" to guarantee that it would arrive... read full review »