My DVR recently quit working. I am paying the 5.99 monthly maintainance plan. I was told I would get a home visit by a technician to replace. Then another person said "no", it had to be mailed and I could put the cables on by following the other one and mail the old one back (why am I paying them the 5.99 monthly for downtime and my own servicing??) Anyway, I travel a long distance to go to work and pass through 3 states in my 100 mile travel so I decided to stop at the usual distribution center of FedEX that usually handles my... read full review »