I placed my order (Friends anniversary dvd box set £59.99) on the 26th September 2010 with play.com and my credit car was debited on this day. After a couple of days I tracked the parcel and it said the order was being processed. On Thursday 30th it said despatched on delivery van which I was happy with as I expected it to arrive either that day or at the latest on Friday 1st October. When it hadn't arrived by late Friday I rang customer services who told me the parcel had been lost by the courier. I explained I wanted to give it a... read full review »