I have bought a lot of jewelry from JTV, but now have officially ended my relationship forever and for good with this company. They have lost me as a customer. Here's why. Since the end of August, I have received five broken/damaged/defective items in the mail. Used their Smart Labels to return the items, and sent letters along with them explaining the defect (for example, a crack running through the entire stone, etc.). Each time, I was charged for the Smart Label ($6.99). I called and fought with the customer service reps. In one... read full review »