I'm a Informations Technology guy. I was visiting a client to install software and during the day the client's satellite modem would shut off -- all the lights go out. After 5 minutes or so the modem would come back on, and the client would have Internet again for 20 minutes or so until the modem shuts down again. So we called HughesNet support. Very polite people, but they _would_not_authorize_a_technician_to_check_the_modem_ !! When the modem was on, the "help" desk guy would say everything looked OK from his end. When... read full review »