I have called several times about the sound dropping out on my a/v receiver. After having to prove the problem was not on my end, Direct TV opened an engineering ticket. I gave them more information than they needed and I ended the call. When I called this morning to add additional information to the ticket, I was told that their system did not work like that. They had set out an "email" to engineering and they could not add any additional information. I asked to speak to a supervisor; I was shocked at what I was told on the phone... read full review »