I purchased a HP DeskJet 9800 November, 2007. In 2008 I had to send both my HP laptops in to be repaired. The hard drive was redone on both and given the updated service pack. Prior to sending in my computers my 9800 worked just fine. When they were returned to me I couldn’t get the feature of 13X19 to print correctly. I worked hard with tech support to rectify the problem. October of 2009 I was sent another 9800 which I could not get the 13X19 feature to work properly either. Working again with tech support I spent over 500 hrs trying... read full review »