I am resending this because I also forgot to tell you that I do not even have an account number and additionally a report for fraud has been filed with the McHenry County Sheriff's Department. First of all, you do business in Illinois. Illinois law states that I have 5 days to cancel this transaction and get a full refund. ILCS 152/5. Your service did not perform as promised in fact we could not get internet connection at all. I will not be sending the equipment back per that same law, you brought it here, you pick it up. I never... read full review »