Your company scheduled a equipment upgrade of your equipment at our home in Philadelphia, PA yesterday 12/09/2010. The technician did not complete the work order. He was having a problem with one of the (4) boxes “VIP211K” locate in our recreation room. He stated that he need a difference switch which is locate outside, he all so stated that a technician would be out to our home the next day to change out the switch. When we called to get a status, your customer services department stated that someone could not get out to our home... read full review »