I actually called to help a help member order new service today and I asked about the $50.00 referral bonus. The clerk tells me that I will have to call a different number to get that. When I call the customer service person says" sorry, it has to be done before you order the service". I say "well if your reps don't know the rules how can you expect your customer to?" She puts me on hold and then the call gets sent back through the system of buttons recordings etc... The next rep I get "Penny" says the same thing... read full review »