I cannot begin to explain how many lies were told by the franchise head 'Paul'. 100% customer satisfaction. Paul is a salesman and a dishonest theif of a man. They put a deep scratch in out baby grand piano. They scratched out wood floors (he claimed they only use a brush vacuum on the floors but I happened to be home and saw them vacuuming our wood floors with a 'normal' vacuum). They broke our shower door. This was in the 1st 3 cleanings!! Their quality control guy, Lee, who supposedly makes sure the cleaners are doing... read full review »