On Dec. 9th I called Verizon and asked them to transfer my two phone lines from another carrier to Verizon FIOS and and add on internet service. I repeatedly asked whether the cables had already been put in the ground near my home (so as not to be held up when they can't dig because the ground is frozen). They assured me that it was and all that was needed was for a technician to come out and install the service. So we scheduled for Dec 21. Friday morning (Dec 17) they call to tell me ... they need to bury the line and that the ground i... read full review »