We had contacted Direct TV for service. When the two installation guys arrived, I had arranged for a friend to be at my home to let them in and oversee the installation as I was in the hospital with my wife (she was giving birth!). My friend happens to be a State Trooper...she called me and said both installation techs were drunk! She said they both smelled heavily of alcohol and slurred their speech. When they did the install they charged me $60 over what Direct TV had told me because they said they had to "add" a room onto the order... read full review »