I signed up after they told me that they got rid of their demo service. Every tutor I talked to either stopped chatting with me right after I wrote out my question, or simple said "I am not familiar with this type of problem, please wait while I connect you to another tutor." The connection takes about 5 minutes after which a message pops up saying "We're sorry, but all of our tutors are currently busy. Please try again in 20 minutes." They do NOT offer a money back guarantee on any services that are "specials"... read full review »