My daughtwe received a book that she already had for Christmas from Barnes and Noble with a gift receipt. We tried to exchange it on 12/16, but Barnes and Noble wouldn't do it. The book was bought 10/18, and their return policy is 60 days so we were SOL. I realize companies have policies, but it still made me mad. We were just trying to exchange a brand new book for another and were only 8 days past their return policy date during Christmas. A company that wanted our future business would have found a way to make us happy. Barnes and Noble will be my last choice for books from now on. read full review »