We have been customers since the days of Prime Star (now Direct TV) and had no problems with this company. We upgraded this year (2010) because we wanted to get our local stations. Upon our request to Direct TV through their telephone service we were told that our system was to old to provide the local channels in our area so we would have to upgrade. The customer service representative stated we could have a new dish and components upgrade for free and even get a HD receiver for the upgrade. I also stated I would like to have HD DVR and a... read full review »