It took me three employees, three lines, one manager, 45 mins on the phone with customer service, just to do one exchange!!! I did not want refund, just an exchange. Barnes and noble was still going to have my money. It took me calling the manager out of line to get anything done. I will for the rest of my life consider Barnes and noble a enemy!!! I am so mad that the gift card i have to this place might not every be spent because to set foot in this place makes my skin crawl. I will go spend it though, because i will not give them a free... read full review »