I have had my Nook for little under a year when I got a black line in the screen obstructing a few words making it difficult to read. This was not a major problem I just thought I would call and get a replacement. Well the problem started with their customer service...after being on hold for a min. 15 minutes before speaking to anyone I got someone who really didn't know how to explain the resetting device...told me to do that then call back...nothing worked...I called back and spoke to ANOTHER person who took my name and account info... read full review »