I received the wrong order. The package I received had the correct packing slip but the items were wrong. I contacted Barnes and Noble Customer service initially by e-mail only to get a response: We received your recent email and apologize that we have not responded. We are experiencing unusually high email volume, and want to assure you that your concerns are always very important to us. We invite you to have a look at our Help Desk by clicking on this link: http://www.barnesandnoble.com/help/help.asp I then called the... read full review »