Dont even try and get a refund from UPS. They wont pay. UPS GUARANTEES overnight shipment but has about 10 pages of exceptions in terms and conditions that pretty much GUARNATEES that their guarantee doesnt mean jack squat. I shipped 2 packages out from the same location in florida at the same time, to the same location, both next day air. One package was shipped UPS, the other Fedex. Both shipped to Branson Missourri. A big winter storm hit the midwest but my packages both made it all the way to Branson where they both got delayed... read full review »