Had problems downloading product, consulted their Pay Per minute technical support, Andrea assigned a case numbe and said she would email the resolution but never did. I appears that they really don't want to help. I am currently on the phone for already an hour (408-992-8599-which is obviously not an 800 number and so I am paying for the minutes) trying to get a refund but the next representative may yet have to be born. So, for $19.95 software that would not download, I am expected to pay the Pay Per Minute consultation and cell phon minutes to try and resolve things. Mcafee is the WORST VENDOR I HAVE EVER DEALT WITH! read full review »