We stand by our money back guarantee, and this customer has left out some details, We do not state if you are sure there is a record and we don't find it we will refund your money. we stated.. We're so confident that our system and records are the best we're willing to offer a money back guarantee. Here's how it works: If there is a criminal record that should have been returned based upon our coverage, and it is not, we'll refund your money back for that criminal record search. We asked this gentleman... read full review »