To Whom It May Concern, My name is Helene Brown my previous account number with your company is 1007176229. I order your services online on 7-15-08. The service arrived and the 1st box did not work. I have spent Nemours amount of time troubleshooting with your technical support department. We finally go the box to work, however this was not consistent. The box then started to go into rapid error codes 3, 2, 5, 6. After about 2 weeks your technical support department determines that the box was no good and would need to send me a new... read full review »