I want to share a bad experience I had with KLM, a supposedly good air carrier in Ghana. I bought for the first time a return ticket with them online in October 2005 for travel to UK in December 2005. During the transaction, I was asked to make payments at KLM head office in Accra. I went there with my passport and upon inspection of my passport was issued the ticket. I was however never told at that time that I required a transit visa for my travel even after inspection and therefore I thought I did not need one. It was shocking to me... read full review »

To whom it may concern. A friend of mine from Accra, Ghana had made plans to fly klm to Dublin Ireland. He got a price from the airlines and proceeded to pay for his transit visa to Amsterdam. He paid for it but when he went to purchase his airplane ticket they increased the price by over 200 euros. Since he could not afford this price he went to another airline. KLM had given him a different price just a few days earlier. Now he is out the price of his transit ticket and went on another airline. There is something not right about this. Could you explain? Sincerely, J Connick, Dublin read full review »

A copy of email to KLM Royal Dutch Airlines / Northwest Airlines (NWA): Klm mr. Frank de reij Executive vice president Klm ground services Dear sir, This has reference to your claim that klm is committed to achieving optimum punctuality and reliability. Inspite your best efforts it doesn't seem to be good enough. On a round trip of six days & having checked in three times my baggage was delayed & partially lost on all, three occasions. At gothenburg on 10 sep-07, delayed bag ref-gotkl-32451 had to purchase warm... read full review »

We booked 4 round trip tickets from Detroit to San Francisco and back. When we went to come from from SF to Detroit we found that Spirit had discontinued service to Detroit and were left with no option but to pay $750.00 each to fly home on another airline. Spirit took our money for the return flight and baggage costs and now we are out over $1000. 00 each. All averages of contacting Spirit have been to no avail. read full review »

It is my opinion that Russ Darrow Kia of Waukesha will likely go by the way of some other Kia dealers in the Milwaukee, WI area and else where... OUT OF BUSINESS. I recently had problems that surfaced with the air conditioner on my 2003 Kia Sedona following a warranty visit for the same repair. The service writer sent me directly to a toll free number for Kia (they don't even try to remedy these issues within the dealership) which resulted in an effort by the manufacture to try to convince me to spend over ($100.00) to help find what if... read full review »

Our family of 4 rented a 3 bedroom, 2 bath apartment in Paris for 6 nights,7 days through Panache One World Travel based out of Cohasset, Mass. We didn't have hot water the entire length of our stay. The company made arrangements for us to use a hotel room across the street and down one block for showering. This inconvenience cost us time each day for each one of us to shower, and it cost us extra money to eat out every day as I wasn't going to wash dishes in cold water (especially while on a vacation of a life-time.) At night... read full review »

I lost m bag during my trip from DUBAI to Burg Al Arab (ALEXANDRIA) on 2/9/2007, i submitted a claim on arrival but they found no trace on the bag... I'm now back to dubai & it's not found yet... 16/9/2007... I have sent a Baggage Inventory Form to Emirates Baggage Service & no reply from their side & their phones are always BUSY!!! read full review »

I boarded Saudi Arabian Airlines flight SV0750 on 12th SEP07 at 10:35 am from Riyadh to Mumbai, the flight returned back to Riyadh airport due to some technical problems. We were informed that the flight was delayed to 2am 13 SEP 07 that too was not confirmed. At around 2am 13th SEP we were informed that the flight is scheduled to 8:20 am on 13th SEP07 which took off around 9:30 am instead of 8:20 am. We had to spend around 24hrs at the airport, due to this delay I missed crucial appointments which caused great loss to business. I feel... read full review »

I made reservations on line for a King leisure nonsmoking, and that is exactly what it says under Total number of rooms: However, under special requests I indicated non-smoking, late check in. So, even though it indicated I had a non-smoking room, when we checked in they gave us a very, very smoky room including ash trays. We could not stay as my husband has allergies and we had a difficult time finding another hotel at that time of night. read full review »

OMG what a ripoff this place was! We actually got married at this shit hole and strongly recommend NO ONE stay there. They are a rip off, bunch of scammers and even tried to double bill us. The service was the shits, the restaurant wasn't open, the rooms were dirty, the banquet room had no A/C in August???, they had flooding just a few months before and never told us until just before the day of the dinner, the place stunk, they over charged us for our drinks for 6 hours until I found out and complained, our guests were moved... read full review »

Do not use or allow your children to use this co. for educational, out of the US, tours. We, myself and 2 sons, were unable to travel to Israel as the war broke out. We were stranded in Switzerland and none of the phone numbers (emergency) worked, had been changed or were not in the infor. packet. Scary, a nightmare, and what if my sons had been alone? I finally (after 1 day) got a hold of EF (by accident), asked for our tickets to be changed to return to the US instead of Isreal. Was told the tickets would be changed and once home wa... read full review »

This is not the first time I used your Company to travel. We do it because we always find what we are looking for, a nice Hotel, Delicious food, drinks and a beautiful place as a resort. to rest and relax. Ritz of Acapulco was nothing like we were expecting!!! We were so disappointed , I don't have words to describe my sadness. It was so expensive and it was all a waist of money. I don't understand how you can sell this package as a 4 Apples Resort... this is not even close to a Resort neither to the 4 apples. Since the... read full review »

I had reservation to fly to Romania, from Columbus Ohio for September 26, 2007. Due to sudden change in my parents health, that needed hospitalization, I had to change my departure to September 14, 2007. When I made the change and new reservation was completed, I (I asked) was told that if I present a document that reflects my situation, I will have the $200 penalty fee deducted from my price, but when I arrived at the airport the collect my ticket I was surprised to find out that there was no reservation and also, to have a new one issued I... read full review »

We were traveling from Dubai on August 24th at 0230 hrs via London to Calgary on EK007. We arrived at your check out in Dubai. At the check out I handed 4 (four) passports and for tickets for our flights. I was asked to put on bags on the conveyor belt and as I put the 7th bag – I was told that “ma’am you are already overweight – you are only allowed 120 kgs – and you have 134 kgs” We were 4 passengers with 2 bags each – so that added to 8 bags to check in. The check in person at the Emirate... read full review »

They call even though I've sent the do not call list complaints; they say they are located in Del Mar... they keep calling once a month for the past 4 months... then I file another complaint with the do not call it website. I even filed a complaint with the AG of CAlifornia. read full review »

I parked my car in the lock garage at the Homewood suite on Western Avenue in Seattle, WA. My car was broken into and lock destroyed. They say they are not responsible, why did I park inside. I know have a $1232 repair bill to repair door and lock. read full review »

Sailed on September 1st, 2007 for a 7 day cruise with my mother who is 68. One of the first things that happen before you disembark is a fire drill, which is totally understandable. Well, its hot in September and there were a lot of people engaging in this fire drill~to make a long story short, my mother fainted right outside Floor 5 by the casino. I immediately called over to the bartender in the casino area to have the paramedics (or nurse) on board for help. She was out cold. She could have had a stroke, heat stroke, or possibly died, and... read full review »

I am at this moment seating in Deccan Air flight 714 - Mumbai - chennai on seat 9F . I found that chairs are not getting inclined. The same was the case about other flights of Deccan Air. This is highly inconvenient. Air deccan must not play with comfort of passengers for sake of price war. read full review »

I was told by a representative that if I attended a 90-minute presentation at Star Vacation Club, (12650 High Bluff Drive, San Diego, CA), I would receive one of several prizes. At the end of the presentation, I decided it was a huge scam and didn't wish to purchase anything. The salesman who was sitting in front of me told me that he would get me my prize form. I asked about the different prizes. He told me I would have to "jump through hoops" to get any of them but that if I managed to do it, I could get a nice vacation. Thi... read full review »

I sent an $80 money order (01003785754) to Your Man Tours for a city tour of Seattle for two people but our bus arrived at the Seattle hotel too late so we missed our tour. I signed a voucher for reimbursement through YMT but have not received it yet. read full review »

The horrid company of this new very light plane is a joke. The planes look like a cigar case with no restroom. The company's ceo Ed Iacobucci is like Santa waiting for a another white Christmas in stock options in the future. Taxpayers will have to absorb the hit when investors lose the cookies and milk money. I have a membership with day jet and been told lies about when i can use my paid membership. I can't understand why I am not told the truth. The sales or customer service is by far not good with answering questions. I not... read full review »

Hi, i am ramireddy recently i recieved a call from countryvacations people that i got a lottery ,and he told that i won the lottery becuase i filled a lottery form from the exhibition grounds during the entry to exhibition. when i went there they told me to pay50,000rs as a member ship fee and since i was intrested in the offers i paid the ransome through creditcard and the nextday morning i went to them asking for the return of money after knowing the fraudness made by that companypeople (read reviews from www.mouthshut.com) but they... read full review »

I purchased a $10 dollar radiant calling card. After ten minutes it cut me off. $10 dollars for ten minutes for ten dollars! 8 calls to customer service did no good at all. They keep saying they will fix it and it does not happen. Don't buy anything from Radiant Telecom! read full review »

Dear Editor, I decided to write you adding my experience because I want complain about fraudulent online hostel booking but I'm a tourist (italian scientist researcher) and I don't know very well the best way to do it in USA. I booked online a hostel in New York last July (I have the receipt you can read below) but when my plane arrived in NY (during the evening) I phoned to the hostel and they simply told me than there aren't rooms! I didn't find any other rooms that night (was a Saturday night in very high... read full review »

My wife an I booked the PTP to handle our wedding because it sits in a beautiful location. We know that the decor was outdated after visiting, but were willing to deal with it because we wanted to enjoy the area. We were shown a honeymoon suite that we were to get the night of our wedding, and we decided to book. Our wedding night we requested the room key and found that we did not in fact receive the room we were promised, but a normal room down the hall. We settled into our room, my wife went into the bathroom and found a large cockroach... read full review »

I had received the same mess and replied him twice... What will they do having our personal details. I have send each and every details to him... read full review »

Vegetarians across the globe please be aware of facts when you fly Thai Airways. Snacks tainted with Shrimp.( which Thai airways calls it suitable for vegetarian) Recently I found Thai airways distributed common snacks which is given along with drinks contained shrimps. Please note that among 25 airlines I have flown this is first time ever in my life I have come across a product which is not suitable for vegetarians which is given along with drinks, specially when Thai flight attendants confirmed this to be suitable for... read full review »

I am trying once again for someone to respond to this email. This is the third time I have sent this correspondence and have yet to have a response from the hotel or anyone else regarding this situation. My wife and I stayed at your resort - Sunset Beach Resort and Spa - June 16-23. This was the 5th time we have visited the Caribbean but our first time in Jamaica. Overall, the hotel was nice and the service for the restaurant, bar and hotel was good. In our other stays we have never had reason to call maintenance until this stay. We... read full review »

I went to Las Vegas not so long ago, when i was coming back from the trip, i was caught by the people who checks the coming in people from other country. I was sent to a place, where they searched the bag in and out, took my cell phone, looked over on my business phone book. They kept asking whose numbers they are and kept checking for hours. They took everything away from me, treated me like an criminal. Luckily I didn't buy anything, i packed light and came back as i left. They had nothing on me, but tried to find anything on me. They... read full review »

Flew from dar-es-salaam tanzania on 22 august 2007 to edmonton canada via dubai to london where i switched to air canada but to my sirprise could not find my luggage at my end of trip in edmonton canada. Please any one can help me??!! Air canda doesnt follow up neither do emirates. read full review »

In late July 2007, we flew on British Airways from Heathrow to Oslo. Our baggage did not arrive with us and one bag (with our clothing) arrived back in the States only after our trip had ended. The BA baggage handler at the Oslo airport (serviair) would not answer phones and there was no way to leave a message. We left dozens of emails on the BA website and have to this day not heard anything from BA. At the airport, BA employees were of no help. And because we were on business, we had to purchase clothing (in Norway) and now again... read full review »

I fell for the scam like everyone else. I was offered a $1000 shopping spree and this trial internet things and diet pills, and today I just found out that $149.50 was taken from my account. I'm 23 and a College Student, and my rent is due in a couple weeks, and what little money i had in my account-United Services wiped it free. I never said that they could take $149 from my account, and I don't appreciate them doing that. Not only that, my bank has now charged me an overdraft charge. If there is any way of getting a refund from this company, please let me know. I want to warn people of companies and phone calls like this. read full review »

As has been noted by others, Holiday Inn's reservation policy is not friendly to business travelers. Despite attempting to cancel my reservation well in advance they refused to let me do so. Not only that but the customer service person was rude. Eventually a manager promised I could move my reservation to a later time with the hope that another employee of my company could use it. Now, of course, that employee is told by the Holiday Inn that he can't use the reservation. I will never stay at Holiday Inn Express again. read full review »

Our great honeymoon, not. Our whirlpool but was so small a midget couldn't use it. Water downed drinks, one overcrowded pool, so veneer shop that had expensive junk, state of the art old workout machines, expensive massages, our ocean view room was obstructed view by palm trees, very poor disco area mainly for younger vacationers, excursions were priced quite outrageous, beach wasn't nice nor did many people use it, had to leave resort to find nice items to take home, the few bars you had were always crowded, I`m comparing thi... read full review »

I am currently living in Australia and for the past two weeks have been trying to make a booking for my daughter and her son to visit us. I received one itinerary from them 2 weeks ago which was incorrect. I have emailed them several times since and have not received one response. My daughter has been into the branch on more than one occasion and calls them daily but to date has not been able to get a booking. Not knowing what to do anymore I asked my friend in South Africa to go into the branch and try and get a booking. She did manage to get... read full review »

Dear Consumers, I need your help to know how to address a complaint I have against a company called Activities Abroad run by a Mr Alistair McLean. I have asked for compensation for the inferior accommodation they put us in plus the fact they did not deliver on the activities they promised us and for which we paid. Here are the details We had a holiday with Activities Abroad from 15th July to 22nd July in Corsica - Zippedy Doo Dah was the name of the holiday. 1. I booked the holiday in April and was told and confirmed in... read full review »

Emirates Customer Services Gloucester Park 95 Cromwell Road LONDON SW7 4DL Dear Sirs Flight EK407, Melbourne to Dubai, 17th June 2007 Skvwards Membership Number 136771821 I refer to my recent flight with you as detailed above and hereby would like to make a formal complaint. Both I and my 5 year old son ordered a diabetic meal and a short time after take off we received a chicken dish for our first meal. My son fell asleep not long afterwards and a few hours later I began to feel sick which followed by stomach cramps and a... read full review »

Sub:- Complaint of Jewelry Theft in Checked in Baggage. I Was traveling by Emirates Flight No EK – 502 Dubai – Mumbai on 16 August. I have checked in the Big 32 Kg Baggage initially. But Before boarding the plane the Emirates officer fixed a tag on my hand carry luggage and took it away from me. The tag No given to me for this bag was EK 265731 with barcode. On arrivalat Mumbai Airport I got my baggage with the lock in place. After coming home when I opened the lock and the bag it was found that the following Item... read full review »

I had booked a flight on 25th Jan 2007fot one adult, one child and one infant by their flight no DN 658 of 8th June, 2007 on the Delhi- Mumbai sector, for a total value of Rs.5302.15. Subsequently I was told that the flight has been canceled and I can take the refund. As per their published rules, they are supposed to provide an alternate flight within one week, if available, but I was told that all flights were full. Subsequently I booked for the same passengers one of their flight for 7th June at a substantially higher price(more than... read full review »