They offer travel packages money off at local restaurants. They claim I can go online and get a free 25 dollar gift card. There is no site to go to. Value Plus offers gift cards to local fast food joints, rebates at online malls, get a free 25 dollar gift card for signing up, and again no place to go to. I called the 800 # and cancelled both things right away, and asked for a cancellation code for my own safe keeping. He wasn't going to give me one read full review »

My complaint is with the level of service offered by CheapoAir.com. For years I have used the internet to book flights, however this is the first time I used CheapoAir.com. The chain of events is as follows: · I booked a flight on October 2 to fly to my home town San Antonio, TX · I received confirmation for October 20 on AirTran Flt. 123 departing at 11:19AM EST from Atlanta with a connecting Flight on American Airlines #1612 leaving DFW at 2:10PM CST. · I received a call about a week later from a CheapoAir... read full review »

We are respectable people, I'm a Marketing Manager for a web design company in Portland Oregon, my sister is a lawyer in Newport Beach California and our mother owns her own pre-school in Beaverton Oregon. We are clean, friendly people who travel a lot - yet just wanted a quite weekend at the coast. We would NOT recommend this Inn mainly because of the staff. The breakfast was yummy, the room was clean (but tacky, it was the Seaside Beach room - looks better online!), and it was nice to be right on the beach. But please read below: -... read full review »

I received a copy of my balance the morning of Sunday Oct. 29 under the door of my room. With my name on the receipt and a balance of 251.50. I brought the receipt and cash to the front desk and received a receipt for cash payment. Later I realized the credit card I used to hold the room had also been charged 251.50. I called the hotel they said no cash was received for my room on Sun Oct 29. I then looked at my receipt received from the front desk on the 29th and not until then realized the name and the room number were incorrect. In fact I... read full review »

I haven't seen any company in my life with such attitude!!! My children supposed to fly from London to Madrid, and with a transit there, they supposed to continue to their journey to Lagos, Nigeria. Well, when they reached to Madrid, they were told that the Madrid-Lagos flight was full, and they were put into an hotel. I made phone calls for more than 2 hrs last night, not a single person I spoke could give me any kind of information when they will be flying to Lagos, or what they can do about this situation. Apart from... read full review »

As a Mexican American, I feel very ashamed and angry at these people that are doing so much harm to Mexico, with their perverse commercial behavior, as we have learned that we are not the only ones that have suffered the deceiving treatment of the VIP Travel Club and/or the Sunset Lagoon Resort. I think it is time for the Mexican Government to stop once and for all this Company, and for the international tourism to be aware of these malpractices when visiting Mexico, especially Cancun. These persons contact exclusively the international... read full review »

The complaint has been removed by the request of the author read full review »

The "I'm Italy Tour" provided by Donna Franca Tours of 10/6/06. Pre Tour Arrangement to Sorrento were horrible. Arrangements at the Rome hotel to hold our bags for the few pre tour days was never arranged. That meant I and 16 others had to carry all of our own bags to the pre tour buses. Now thats not to bad except we had two bus transfer points where I had to carry my bags to the buses. When I complained to the tour leader he said "Well I'm not the porter". Do you realize how many and heavy these bag... read full review »

We bought this time share 11/11/06. We tried to cancel the contract within the recession period & was told we can but will lose all our deposit. In spite of the documentation we have at hand, the salesperson insisted that the document does not apply to us. We felt trapped & helpless. We figured that's the end of that. Upon coming home in the U.S., we discovered more inaccurate information. We had pleaded our case with the company & so far has not resolved our issue. We can not believe what sales people will go to make commission. This is not right. read full review »

As with most companies nowadays, the European airline, Easy Jet, provides sub-standard customer service. My complaint with this airline has to do with a double-booking I made because, when I went online the day before my flight was to depart, I could find no record of my booking in my itinerary on their website. There was information about a different booking, but none about the following day's, which made me think that it had somehow not been made. Since I was concerned about getting on this flight, and, being in France, had difficulty... read full review »

I was contacted by Dan Goodman re. selling a timeshare. My husband and I had decided that we did not need all four weeks that we had purchased so thought this would be a good idea. We paid $2535US up front (that was all we would have to pay!!!!). It has been for sale for six months - I cannot reach anyone to find out what is happening. They have changed their phone numbers at least once. I leave messages daily and weekly to no avail. We received an offer on July 28 and nothing since other than one call to notify us of a change of... read full review »

Re: LONDON SHUTTLE SERVICE My claim is that I did not receive service as promised by LONDON SHUTTLE SERVICE. We called LONDON SHUTTLE SERVICE and they advised us prior to booking that we would need 2 hours to get from Stansted to Heathrow. Based upon our itinerary, (which we emailed to them prior to booking) they assured us that since we had 4 hours before departure, time was and would not be an issue. Why would I hire a shuttle service if they could not promise me arrival in plenty of time to make my connection? Futhermore, we had... read full review »

Owner of Mayan palace weeks since 1992. Since they have introduced the Grand Mayan into existence previous owners receive little to no service. I have tried to deposit my week into RCI since early Sept. I can get no login into my acct, even though they e-mail acct info. I can get no satisfaction by phone because they do not have proper contract numbers available. I can not get reservation dates available to me. I can not get proper info given to me in person when in Cancun. when in Cancun last week I was informed that a week I own in Puerto... read full review »

We just flew, for the first time, with Virgin Atlantic to Heathrow. Our one way ticket was very inexpensive and we had a great few days in London because of Virgin's lost cost fare. I booked this flight way in advance and got a aisle and middle seat for my wife and myself. I absolutely need an aisle and would not have booked this flight if one wasn't available. When I got my boarding pass at the airport I noticed that our seats had been changed. Why? It was a light flight and they had to redistribute the load for... read full review »

The hotel was booked for us by expedia.com and was a disgusting filthy mess. There were cockroaches on the walls. They did NOT want to give us our money back and we had to fight w/expedia.com to get all of our money refunded. What a rip off! read full review »

I booked Air Deccan flight from Bangalore to Chennai, unfortunately the amount got transferred twice from my account to Air deccan. As per the Air deccan policy it should be refunded within 14 days. I registered complain about the incident and i got the complaint number also. But still my money is not refunded. If i call to customer care either no one is there to answer nor they are giving the improper answer. The delay of the air deccan is quite normal. Don't trust them! read full review »

Ok.. I am going to offer a little advice to travelers.. whether you are a business traveler or the occasional traveler. 1. If you make your reservation online or over a franchise 1800 number, always call the hotel directly to ask specific questions regarding your stay. Directions (ie road construction, internet service, gyms, breakfast, pool) the 1800 and net reservations don't always know if there is a problem at the hotel. 2. I advise to not use travelocity, hotwire, etc sites, they have strict cancellation policies .. hotel... read full review »

We stayed at the Comfort Suites of Mackinac City MI. It was a very disappointing trip.When we first arrived the room we reserved was given away so they wanted to upgrade us for a "small fee" after I protested a lot we were given the bigger room for the price of the one we reserved. Then we were informed that a wedding was going on in the motel's breakfast room, so we were sent to another motel in town for breakfast. We were using the pool and other guests were smoking and drinking beer in glass bottles in the pool area, the... read full review »

These bottles were the only bottles my child would use when I quit breastfeeding. I had no problem with them until a few days ago my son got his finger stuck in one of the small slits on the bottle. Luckily nothing serious happened he got a small cut, I am just very upset you would make a bottle that a child could get their finger stuck in. Thats not very safe. read full review »

I want to bring to notice to everyone that Bay travels is charging very huge cancellation fees and their ticket prices are also very high compare to other agents. I brought northwest airlines tickets with and i put for cancellation and i ended up by saying that my tickets are nonrefundable. I lost my complete money. I asked them to rebook again but they said no seats. Finally i lost my entire money. Beware of them, and service is also very bad. read full review »

I also have experienced dealing with Resorts International Marketing. After upgrading our membership for the 3rd time to a 2 bedroom suite/Master suite with a perpetual deed at the Royal Sunset, I was talked into paying the the $549 so they could rent out 3 out of our 4 weeks. This started in May 2005. I had contacted them and even had them drop the price from their advertised price of $2399/week to $1999/week.......I even tried to go lower but they wouldn't let that happen??? Needless to say, they have never rented a week for us. I... read full review »

We were solicited by phone by a Vacation Register, Inc. employee to list our vacation week with them to sell. (This was a Gold Crown resort located in Utah where the 2002 Winter Olympics had been held). This being our first of many dealings with this kind of company, we paid the exorbitant price of $700 (unheard of now) for them to advertise it and according to them "Don't cut [ourselves] short. . .get the job done." After a year's time we had not a single offer through them and took a different route in an attempt to sell... read full review »

I booked Alitalia Flight to my visit to Munich on November 13 to November 18, I emailed as well requested on phone Jain Meal (Strict Indian Vegetarian Meal) which was confirmed. On 13th We left Mumbai by AZ771 to Milan, we were served Jain Meal. However our flight to Munich from Milan canceled. read full review »

I am writing this letter to let you know about a disappointing occurrence my husband and I had at the St Regis in Laguna Beach. We chose this hotel since we are recent residence owners at the St Regis in New York. We booked a 5 night stay from July 21-26 and mostly, enjoyed our time. However, on the day of departure we requested a late checkout of 2:30 PM since we were booked out on a late flight home. Our request was refused. I asked our butler if she could intervene and get us an extension but the front desk manager still refused saying... read full review »

Rancho Banderas Resorts time share sales personnel will use any means necessary to make a sale. Extreme high pressure sales techniques, and making fraudulent statements to complete a transaction deceived me into making a very bad investment decision. The timeshare proposal to me was solely a rental investment income, not proposed to me at all as a vacation time share. It was totally pushed as a great, proved, income producing investment. The investment income is not going to be the thousands of dollars as promised by the salesman representing... read full review »

Apple Vacations was chosen to help our friends & family travel to Cancun, Mexico for our May 2006 wedding. The majority of our guests were leaving Dulles International Airport and purchased the land & air accommodations through Apple Vacations. The week prior to our wedding, the package price dropped $87.00. I immediately notified Ballston Travel (local agency) and Apple Vacations. I was told Apple "guaranteed pricing" and will offer the lowest advertised price. Providing the lowest price is also in my contract that I signed... read full review »

Experienced total over eleven hours long delays both on the outbound and inbound flights also experienced problems with inbound meals paid for and meals not supplied. We lost time off our holiday, missed day off work as unpaid leave and also incurred losses in taxis fares due to delays. Reasons: Returning flight from Bodrum incurred a delay due to technical difficulties with the operating aircraft. Due to constraints within XL flying programm, they were unable to provide an alternative aircraft. XL cannot accede to me request for... read full review »

I used my visa card to purchase a recent moose hunting trip at Fairmont's canadian location, Kenauk. I have been hunting Kenauk for 12yrs. I hunt with a group that includes my father, cousin and friends usually at least 8 people. The trip costs me $3000.00 for a 6 day hunt. I was paid in full a month before arriving for the hunt. On the fifth day of the hunt I shot a bull moose. My 75 yr old father who was hunting with me fired his gun at the same bull but mistakenly shot a cow moose standing nearby. The incident was investigated by the... read full review »

The following information is on Suntasia marketing and its promotions. The address where ALL the telemarketing calls originate from is: Suntasia Marketing 8751 Ulmerton Road Largo, FL 33771 Tel#: 727-471-0276 or 1-800-NEW-TEAM Website: http://suntasia.com/ Live calls to your house start with the numbers 727-471-#### or 727-683-####. There are 8 rooms which hold 24 agents in each plus a customer service area. You can actually see what Suntasia looks like on the inside by copying and pasting their website address above to... read full review »

This e-mail is being sent to tell people to check their luggage carefully after flying with Southwest Airlines. I took a flight with them last week. My luggage did not have an inspection notice in it, it was not damaged or opened in any way, and it was a direct flight to my destination. When I reached my destination I discovered that two pieces of my under clothing were missing. I was sure I'd packed them, but decided to wait to call them until I got home to make sure I'd not left them at my home. I had not... I called Southwest... read full review »

The issue starts out in August of 2005 where we checked in to a cabin that smelled like an ashtray. It looked like a smoke haze when we walked into the room. As noted in my original complaint the room was terrible and due to a boat breakdown and the condition of the cabin we could not stay anymore than a couple of days. Needless to say we got raked thru the coals and got stuck with a bill for 7 nights even tough we could barely stand to stay three. Our consolation was that for 2006 the cabins are supposedly smoke free. We were not going to... read full review »

Alldrive Canada, located in Calgary and Vancouver, has rented us an RV for 15 days, during the summer. We had a number of complaints about the RV, and told them the most urgent one by phone right away when we discovered it. They did NOT react. After returning the RV, we told them again about our complaints, and said we wanted compensation for it. They said they needed to consult the headoffice, and would react be email within 2 days. They did not react. We sent them an email again, with all our complaints, and their promise to contact u... read full review »

United Vacation Network is using a false pretense to get people to sign up for a program that claims you can get better deals by joining their "club." Well after further review, this is not only not the truth, it is a downright lie. United Vacation Network recently in Loveland, Colorado including asking for $5000 for a membership to a club that does nothing for you. In addition, the marketing company being used ACE Marketing is in violation of several federal violations including theft of services and violation of the Federal Trade... read full review »

I received an Email indicating I could receive 2 free tickets to Universal Studios. On 10/21/06 I received a tele from etour and travel. I refused the $398 package and explained to the supervisor that there no restrictions on these tickets. I also told him we had purchased a package from eTourandTravel.com and were going to use it this Dec. He gave me an Email address to down load a voucher, which I did. However this voucher said that (1) we had to attend a 90 min. presentation and (2) not valid with any other offer from eTourandTravel.com. I... read full review »

I paid almost $200 for a "2 bedroom suite".. for one nite only.. we arrived around 6pm and there were no sheets on the beds.. we got sheets for the beds, but never got any for the pull out couch that my neice had to sleep on without sheets or blankets or pillows.. the mattress on the fold out couch was so bad, that when she crawled into bed that evening, her knees sunk down and hit the metal bars on the frame and she hurt her knees.. she started crying and holding onto her knees.. this is just the beginning.. the other beds in the 2... read full review »

Out stay at the Hard Rock Hotel in Orlando was a huge disappointment. On our arrival on 7 October Saturday we were informed that the Hard Rock Hotel didn’t have any rooms available to honor our reservation. Our desk attendant was nice and wanted to be helpful but it was very difficult to understand him since he spoke very broken English. After the manager came out to help us with the problem, he saved the day by finding us a room with a garden view. Having paid in advance for a non-smoking with a pool view, I was rather upset to find my... read full review »

I am in the US Navy and was stationed in the UK between July 2001 and July 2004. I took a trip to Bucharest, Romania in 2003 if I am not mistaken and booked a flight on Alitalia Airlines. The trip to Romania was a nice one but upon my return flight back it was a nightmare. First the flight lost my luggage and I had to wait two hours in line to file a claim with the airline at the airport. This of course cost me the last train back to London which I had to get a cab for about $120 instead. Next I waited about a month and called the company... read full review »

On september 30/2005 i bought two tickets from expedia to travel on december 29 2005 to madrid. On october 2005 my husband had an accident with cerebral hemorrhage. I call expedia to cancel the trip and they told me that i have a year to use the tickets due to the situation. My mistake was that i believe what they told me. When i asked again for the refund they ask me for a doctors letter. I sent all the papers they ask me for via fax 1-678-392-1033. On june 7 i ask again for the refund and they said to me that it takes 2 or 3 billing... read full review »

We want to inform you our disatisfaction with Air India regarding the compensation due to the cancelled flight on 12/21/2003. Following is the summary of the complaint. Air India flight ( From Newark NJ to Bombay - India ) was cancelled on 12/21/03 due to some reason unknown to us.Four of my family members named below were on board the flight. 1. Najmi Shaikh 2. Shua Shaikh 3. Ilham Shaikh 4. Mina Siddiqui Flight was reschedulled next day and arrived at bombay one day late. Consequently, they missed the connecting train, hotel... read full review »