Hi my name is Mohammad M Shaikh, one of the Airtel consumer, , My number is 9975231904 Maharashtra new customer since January 2011 my concern is regarding poor and pathetic customer service at 121 and 198 customer care number, I've subscribed for SMS pack of Rs.67 in which I was informed that I'll be getting around 500 sms free and yes it was free for 20-23days, but then suddenly I realized that I'm getting charged for the Free sms even though my sms pack service was valid, they charged me for 6 messages then when I called up 198 I was informed that its a know issue, all the sms pack subscribers been facing this problem, but do not worry you will be getting that money back with in 4hrs, I didn't get the money back on top of it the next day I started getting charged again for the SMS, then I called the same number again and then I was informed that the scheme has been changed to all of the customers so hereafter every messages beyond 100sms will be charged from the main account, Oh hello, I never get any notification so how can these company can charged me withing bringing this in to my notice and the most hurting part was when I ask the agent to transfer this to over the supervisor and the supervisor came In and asked me my concern when I told him yesterday it was a different reason now it's different he hung up on me on when I tried connecting back again they hung up on me, I do not understand what kinda customer service we are talking about here, I'm really in a mood to screw the happiness of the service which I'm getting no matter what it takes from me, one of my friend is having same sms pack of Rs67 he is not getting charged over 100sms why is that so huh? am I not paying for the service you are charging as per you required they why you are not giving the proper service, now my another complaint is about the IVR I don't know why the hell agents or the supervisor have removed the option of selecting speak to the representative I do not have that option anymore on the IVR on 121 neither in 198, I want an action to be taken on those representatives by pulling out the calls which I made from my number on 28th February 2011 or 27th February 2011 early morning please kindly take an action upon the agents and rectify my problems I'm getting charged over 100sms and not able to have the IVR option to speak to the rep please it's a humble request else I'm searching on it, if I get a bingo I will toss them up. Is this called a customer service or just a money making business, what care we are talking about here, ah c'mon I haven't heard about such customer service from any service provider kicking off from the IVR and hanging up the phone over the customer by agents and supervisors and without any notification and our knowledge we have been charged how others can enjoy the same scheme why me??? Would like to hear some positive actions taken against the agents and solve my problem asap please.

I'm sending one of the copy at [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]
Cc: [email protected], [email protected]
Thanks and Regards.
Mohammad Shaikh

Since 28th February 2011 airel has been charging me Re. 1 for local sms and Rs. 1.50 for national sms whereas my normal tariffs were 10p for local and 30p for national. So this suggests they changed my tariffs without any consent and I feel very unhappy and cheated. Also, I had activated a sms plan of 95 Rs which provides 500 sms per day for a month which has been deactivated 6 days prior to its actual expiry. I called up customer care and they said it'll be resolved but the problem persists and now the customer care wont patch me through to an executive. I am forced to post online complaints on account of this. The only reason why I used airtel was the cheap sms tariff but since that has been changed there is no reason to use airtel. I sincerely hope they revert back to my old tariffs or I shall be forced to discontinue the use of their sloppy service

My postpaid mobile number is 9940065494 and an unfortunate customer for the 5 th year, when i approched the c, service
for change of bill plan in Nov-2010 to reduce my bills from an average of 2300/- to further down, but by end of december when i received my bill i was shocked to see my bill has gone up to 3600/-, i expressed my shock to the cust service dept by calling 121 from my mobile and they confirmed that the complaint will be viewed with care and in 48 hours it would be resolved, i too get a call from Airtel not for service and to collect the bill sent by them through various agencies.The same Airtel has a facility of topping with 60/- for 20000 sms, but in a peculier manner they charged me 1300/- for using SMS
There is no point in advertising with saying that best service provider? winner without solving single genuine customer
service query solved.I cant spent time in running behind these irresponsible officers where their idea to act only as a collection agent for outstanding bill dues. IHAVE NO OBJECTION TO PAY MY ACTUAL DUES IT IS WHOLLY THE MISTAKE COMMITTED BY UNTRAINED CUSTOMER SERVICE OFFICERS, LEAVING ALL THE AMOUNT CHARGED FOR SMS AND PENALTY, HPOING FOR A QUERY RESOLVED INTIME AND TO DO SOME THING FOR THE FIRST TIME AS A CUSTOMER SERVICE, FORGET AS COLLECTION AGENT AND SPEND ATLEAST ONE MINUTE IF I DESERVE THE SAME
C.SUBRAMANIAN(PLEASE REFER MY BILLS OF NOV/DECEMBER AND JAN-2011

Actually i bought one mumbai sim card and activated the STD pack RS.32 booster. but, the call charges of the booster is different than i thought. so, for iam in need of cancelling the booster contacted the customer care. i tried to speak with customer care executive for more than 10times, its telling when enter the option to speak, (just *121# for further queries, thank you for calling airtel) this is it. iam soo upset, the call charges of mine gone higher due to this booster. i really dont know how to cancel this..?

What is Wap i don't know still i have messege from airtel on 20/01/2011 to stop my all gprs based service, even all valuaded services and i got confirmation sms from airtel i have it at present in my mobile but you still getting me every second 0.30 paisa bill from 20/01/2011
last i eject airtel card from my mobile i was disconect card on 27/01/2011 on 11:30am
in detail bill if i was stoped all service so how to claim me for gprs data that means from last 3 months bill. you claim me as a wap_all ?

i am ready for pay all of your bill but you just get it to me satisfatory answer. what is WAP_ALL ...
which type of access you getting me when i was closed all gprs service and you got me confirmation about it
and also your executive also offered me on 21/01/11 gprs98 plan free of charge because i am apply for mobile portibillity .but there is no any plan activate and from last 2 month i want to activate that plan and i getting confirmation so many times for it but you didn't activate it.
and on 20/01/11 i was deactivate all type gprs data (airtel live) but still you claim me wap_all bill
how it possible ?


what is WAP_ALL ?