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Airtel

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Airtel Reviews

mrnathan49 July 14, 2010
Dectivation of Mobile no 7738692881
I would like to file a complaint against Bharti Airtel Ltd. for
'financial harassment and mental torture' for the following matter.
Please file a complaint against Airtel Bharti Ltd. (Mumbai Circle) and send
me the form for dragging them to Honourable Consumer Court.

Below is the mails exchanged kwith Airtel, kindly
do the needful.
Rgrds
Maya ramanathan


---------------------Original Message--------------------------
Subject: Re: MOBILE NO 7738692881 [|BAL|7738692881|14072010902|]
Date: 14/07/2010 01:53:22 PM
From: [email protected]
To: [email protected]
Message body:
I am unable to understand how the number was deactivated
without being informed. I had network problem even when I
was in Coimbatore Tamil Nadu circle. When I visited Airtel office
there I was told it was roaming issue. After I returned to Mumbai
I had network and even Blackberry service was available.

After calling the Airtel customer care I was told that the number
was registered in Some Mr Ashish's name. I had given copy
of passport and photo of mine to the dealer in Nerul. When I
contacted the dealer he informed me that he had given my documents
only to the person who comes to collect. The mistake was done by
Airtel only. I think there should be a balance of Rs 700-800 in that.
How can you just forfeit that for no fault of mine. Due to sudden
deactivation of the number and blackberry I have gone through very
difficult time since I had given this number to many for my work.
I request you to give a proper solution or I will have no other alternative
left than to go to consumer court. It is not just matter of some money.
Service providers can not just take us for a ride causing inconvenience
to the customers.

Now I have taken another number 7709580765 in pune in Vikram Venu's
name on 12th July and trying to activate Blackberry but not able to do so.
When called customer care am told that it is still not registered in his name
and I have to visit Airtel gallery for the same. What is happening in Airtel?
Most of the galleries are closed down and we have to go far in search of gallery
and even we visit no proper response from them.

Rgrds
Maya Ramanathan


--- On Wed, 14/7/10, [email protected] <[email protected]> wrote:

From: [email protected] <[email protected]>
Subject: Re: MOBILE NO 7738692881 [|BAL|7738692881|14072010902|]
To: [email protected]
Date: Wednesday, 14 July, 2010, 10:23 AM

Dear Maya Ramanathan,

Thank you for writing to Airtel.

With reference to your e-mail dated 14/07/2010, you have expressed concern
regarding deactivation of your Airtel mobile number 7738692881.

We realize that this situation must have inconvenienced you.

We regret to inform you that your number has been permanently deactivated due
to negative verification on 08-JUL-2010.

Hence, we regret to inform that we are unable to refund the amount paid for
prepaid connection if the number permanently deactivates.

Once the number permanently deactivates we reissue the same number for new
subscriber as per the process. Hence, we regret to inform you that you will not
be able to reactivate the same number. Further, accept our sincere apologies for
our inability to help you at this point of time.

We would like to inform you that to retain the prepaid connection active, you
are needed to:

make outgoing calls
receive incoming calls
recharge your account frequently

In order to activate a new connection under Airtel Prepaid plan we request you
to walk-in to any of the nearest Airtel showrooms with the following documents,

APEF (Airtel Prepaid Enrollment Form) to be filled.
Address proof
ID proof
One Passport size photographs

You have to fill a prepaid form alongwith form 60/ 61 to retailer/Airtel
showroom and the connection will get activated within 4 hours.

Starter pack needs to be bought and the same is available in 49/- and to know
the details of the same visit www.airtel.in site.

For further assistance, mail us at [email protected].

Your response will help us to enhance your experience with Airtel. Please click
on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.

Warm Regards


Sheeba R
Customer Care
Bharti Airtel Limited
Matt Derrik345 July 14, 2010
No help for customers
This is the second time I am complaning against Mr. Abneet Khurana. Today again I called up Airtel Customer Service and the person who picked my call was Mr. Abneet Khurana. The issue was that I was supposed to submit all my documents ( e.g . my ID proof, residence proof etc.) to keep myself connected. I have done it already . I have submitted all my documents to Amrit Telecom, E - 23, Shop No. - 5, Dilshad Colony. Earlier I had called Airtel Customer Service and this address was provided to me by the Customer Service Executive where in I can submit all my documents. I have submitted the documents on the 7th of August . 2006. But this Mr. Abneet Khurana told me that I will have to submit my documents once again but he could not give me any solid reason why should I need to do the same again. I wanted to talk to a TL or may be somebody senior who could help me out . He simply said you cannot talk to a TL. also told that no TL or Manager can help you out. Only I can help you out. Tell me the purpose why do you want to talk to a TL ? and so on. Is Airtel Paying the TL just for coming to the office or they actually are there to help the customer out. And are we not supposed to talk to the TL ?
Edmundo July 14, 2010
They have kept the matter pending for more than four months with the assurance that my said balance shall appear in my next bill
I had taken a prepaid connection of Airtel in Februrary, 2004 with the number 9818556062. I got the same recharged from time to time. In January, 2006 I got the same converted in a Post Paid connection while retaining the same number. At the time of shifting from prepaid to postpaid as stated above, I had an unexpired balance of more than Rs. 3000/- standing in credit of my prepaid account. Airtel people had agreed to carry forward the same to the credit of my postpaid account to be adjusted against my future bills. I had since than following the matter with Airtel people for crediting of my balance to my account in my postpaid account. They have kept the matter pending for more than four months with the assurance that my said balance shall appear in my next bill. This practice continued for more than four months. Now suddenly they have told me than there was no balance in my account which they have earlier acknowledged on phone. They have thus cheated me.
Pradip Kumar Pathy July 14, 2010
Airtel auto tip sms
i got a sms from 5432105, informing me that
" Congrats! you have been subscribed to auto tips on mobile @ Rs 10 for 10 days of service. To deactivate 999*101#Jobs Anywhere, Anytime for everybody, call 543212660 now!"

I was just wondering, I never subscribed to it, How Airtel subscribed my number to this service without my knowledge. More surprised since I never expected such unethical business practice from Airtel. I called the helpdesk, and they informed me to call 1909 and register for do not disturb. I did the same with confirmation number I1019262157. Hope Airtel stops deducting money from customers without getting their explicit consent. or atleast they call and get user confirmation before deducting the money.
Rakesh Mehta July 14, 2010
Unwanted VAS, rude Customer Care
I started getting charged (Rs 30 per month each) for 2 unwanted Value Added Services I had never subscribed to - (1)Airtel Talkies and (2)Celeb Gossip. With every unwanted SMS there was a number which I can call and "unsubscribe" (510100). On calling (for a week straight) they just kept on saying "This service is currently not available" charging Rs.2 for every call.

After that I decided to call customer care. The executive sounded irritated of having to take my call (though I'm paying 60p/min for this), stopped *ALL* my VAS's (including the one I had already paid for) and hung up rudely.

This is direct thuggery...what do they take the consumers for? I've switched over to another network, and have been able to persuade my office to not entertain call from airtel vendors (for 'official' connections) in the future (we've moved to Idea. I'm using vodafone for my personal collection now). I hope they rise up and take notice after the loss of 3000 high ARPU (>Rs.1, 000 pm each) customers; wish this was US so I could sue their as* off for this, but at least something happened...I urge you guys to act on similar lines in response to this...this is the only way to fight such corporate hooligans.
sahil garg July 14, 2010
long delay in plan migration
i started with the airtel's plan of Rs.599 broadband..on 8th july'10 i posted a request for plan migration to Rs.899 plan because of my usage..they gave me a deadline of 12th july'10 before 5:30 p.m...and since then each passing day i call in their ofiice and hear the same old thing that i would take 24 hrs. more...its been 4 days above the due date and still the same response...i'm fed up with their services...they are nullifying their brand value..seriously pathetic service...
Aloysius Jeevanth July 13, 2010
To increase internet speed as mentioned
As now i am in 499 plan. I was using this plan fpr the past 4 years..
In my plan they hav told 256kbps internet speed. But now its too low.. they r not providing the above mentioned speed.. now my internet speed is 153kbps only. so i request you to increse the speed as early as possible. thank you...
pushpendra maheshwari July 13, 2010
STOP SSERVICE
Dear Sir
I am using your air tel no.9910485849 from last long period. From the begning I have facing many problems with this number. And now I am totally faidup with your services. Latest when I went abroad that time I request to start international roaming and when I came back I request to stop it and I get message for ISD stopping dated 07/05/2010.when I go to your shoprex mall, noida, outlet they said that my international roaming still activate till that time. I request to stop it but again I got massage for stop ISD.Now today when I call to customer care they said mail it from your authentic e mail. So I do that and now if my STD and ISd service not start immediately I will take legal action on Airtel and disconnect my all Airtel number and stop all payment. Thanks
Storyofme July 12, 2010
I would not recommend any of my friends in Dwarka to go for airtel
I booked for the airtel dsl connection sometime in augst airtel had to launch its services in dwarka form 10th sep and at the time of giving the deposit we were told that the account swould be activated between 10-17sep, today in 22nd and all i get from these guys is no positive response, u do expect such delays from measy cable operators but a big company such as airtel should not let these things happen, i seriously think there managment of affairs is not upto mark, i would not recemmend any of my friends in dwarka to go for airtel.
Sumit_jh July 11, 2010
Too bad service
I am an airtel prepaid service user. My number is 9163772663. I get the same message more dan 50 times in a day. Due to this reason most of my time is wasted in deleting messges. Moreover some of the messages that are sent to me never reach. I complained 3 times before. They registered my complaint but nothing happened. This time they are saying that i never complained and that its a handset's problem. Whereas i have changed 3 phones meanwhile but the problem has been persistent. And the same phones are used by my brother (also an airtel prepaid user), but he never faces any problem. Today on pretext of tranferring my cal to a senior they kept my phone ringing for about 10 mins n later they disconnected. And strangely they have even charged for my call to customer care at 50p/3min (I am not in roaming). I m really frustrated now. Airtel truely sucks. PLease help me someone.

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