Recieved an e mail from Delta airlines that our old visa with NW no longer good for airmiles and had to switch to American Express for skymiles. Did this. Tried a balance trancsfer which took wells fargo a month to process. In the meantime I inquired about making a payment. told I had to wait until a statement was mailed. As soon as it was recieved i returned a check promptly. In the meantime I was reported to the credit bureau for $50 over limit (due to the interest charge which info was not avail to me) .This lowered my excellent credit score and affected my mortgage refi interest. I in good faith did what I was told and waited for a statement and was not allowed to make a first payment until then..I do not recommend getting American Express and Delta goofed. Very few merchants honor AE anyway.

My American Express Blue Card fixed rate interest for the last 6 years was 3.99 %. I stress fixed rate !! Got the dreaded letter everyone is talking about. They now want 7.25%. I have been a customer for 25 years and they do this to me. I called and they said nothing could be done as this was happening across the board to all cardholders. I was pretty mad so I called back the next day and asked for a higher up in management instead of the regular clowns you talk to when you first call. I talked to a guy called Barry Arnold (FLA) and he said I had to go with the increase or pay off the card. We were at least able to negotiate the interest rate down to 6.25% which was better but still a ripoff as far as I am concerned. Is this how you treat a lifelong customer ??

In May of 2008, American Express sent me a balance transfer offer, which boldly proclaimed on the envelope, "3.99% APR for the life of the balance on balance transfers." They also repeated this claim on the application in large letters! I have paid faithfully and on-time since taking the offer. Now, I receive a letter saying that they will raise the rate to 17%. I urge everyone to BOYCOTT EVERY AND ALL AMERICAN EXPRESS PRODUCT. How do we let these companies take taxpayer money, and then engage in blatant fraud?

Like others, I received a letter from american express stating my interest rate would be increased as a result of "the business and economic environment". What a bunch of SH**. I contact the consumer line and initially spoke with Monique ID#38662 - she continued to say she had the authority to decrease my interest rate but just wasn't going to do it. Eventually she determined there was another type of card that was a whopping !% lower!!! Yahoo.
Then I requested a call back from Jody Lattimer, an alleged "Director" in the Denver office. She sounded like a robot and kept saying "no-one, no how" would lower my interest rate in the WHOLE COMPANY...Interesting. She then told me her department supervisor was named Donette Feliciano - again in the Denver Office.
I think this company is full of greed and manipulation. I sincerely hope that everyone calls them AND WRITES THEM - and uses these individuals' names to make it more of a "personal" matter. Their general number is 1-800-528-4800. It is time that we stand up and say NO. I plan to pay off my balance and close my account. Again, like everyone else - I have never had a late payment and I frequently pay on this card multiple times/month. Again, this is totally bogus and scam like. We need to cancel our cards en mass!!!

I received an e-mail offer from NWA/Delta and Amex on May 1st, 2009 giving me an offer of 35, 000 miles for signing up for the Delta Sky Miles Amex. The e-mail was from account [email protected]. It stated that I would get 25, 000 miles on my account once I had made $1, 000 in purchases within the first three months. And then the remaining 10, 000 would be posted afterward.

I applied for the card, and spoke with an agent regarding the offer and she confirmed it was valid and that my husband could sign up for it too.

I made $1, 000 in purchases within the first month and paid off the card in full. I saw 15, 000 miles applied to my account, and I was confused because I thought it was supposed to be 25, 000 and then another 10, 000. So I called Amex and spoke with an agent who now said it was going to be 15, 000 and then two more increments of 10, 000 miles. I patiently waited until August to see the miles show up, and they never have. I called Amex and spoke with an agent today who denied that they ever sent me such and offer. Luckily I saved the e-mail offer, faxed and e-mailed it to them. They are also denying that such an offer ever existed now!

I e-mail NWA and Delta executives about the issue too. I'm a great customer with an 800+ credit score and a high limit who likes to travel frequently. I've never had an AMEX before, and I probably won't if they don't remedy the problem for both me and my husband in the next 15 days.