I have been going to ALC for treatement since 2006 and i had more than 15 treatments done with barely any result, 10% the most. I spent about $3, 000 (which i am still paying for it) that i didn't have and waste of my time for these treatments. My warranty is over this october, so i dont know what am i going to do, with no result and $3, 000 out of my pocket for nothing. My friend is getting treatments somewhere else and after 5 treatments she is seeing good result.
I have been burned once with big blisters and when I told them they tried to blame it on me. After 2yrs of treatment they told me that they have been using the wrong machine on me, so there is 2yrs waste of my time and money. I have tried contacting the main office and got no result, i can never get anyone on the phone, its always v.m. I am very unsatisfied, i think we all paid good money for the services/ result that we were supposed to get and didn't. We shouldn't let them ripp off other poor people. If i knew about all these complaints before i would have never used their services. I am very interested in the class action law suit, please let me know how i can help.

American Laser Centers speak highly of having the "most comprehensive guarantee in the industry". However it is very misleading. It is not a "money-back" guarantee.
After 5 years and $1000.00 worth of treatment, with minimal to no results, and several occasions where I have expressed the lack of effectiveness of the treatments to the clinic manager, corporate has informed me that there never was a guarantee of receiving any type of refund. Having called customer service, they told me that they intended their "comprehensive guarantee" to mean that they guarantee servicing the client for 6 treatments and up to 2 years after the 6th treatment, regardless if the initial treatment package was effective in the first place. Which for me never was or has been even with the 2-year follow-up.
They explained that their guarantee does not imply guaranteeing any results or treatment effectiveness as that can vary from person to person, even if no permanent hair loss occurs.
For those with no, minimal or patchy hair loss results, a maintenance package of $100/treatment is the only option, (with no guarantee of success, but only a guarantee of service that the treatment will be given.)
If you choose to use ALC just be sure to understand that they don't really guarantee their results. And there is no recourse if treatment fails. They will attribute ineffectiveness to many factors and will talk about changing laser settings or the new technology/lasers they just received and how that will certainly make the difference with the next round of treatments.

What can I say about American Laser Centers…nothing good is for sure!
I inquired about Velashape in November 2008, as I have loose skin in my abdomen area and buttocks/thigh areas that I would like to tighten (three kids will do that!)… I went to my Chandler, AZ ALC and after negotiating the price (thank goodness!) ended up walking out of the office paying $2500 for six Velashape sessions. She was SO generous…she threw in five microderm abrasion treatments if I signed up that day.
My first Velashap session was okay…the tech put little pressure on the areas treated and she continued my first three treatments the same way. I noticed no change at all. My third treatment was also cancelled by this office 10 minutes before the appointment because, they said, “our machine is not working properly.” I told them no worries…I didn’t have a problem with rescheduling. When they rescheduled my fourth through sixth treatments they put me with a new technician. I will admit she was 100 times better than the first tech…still very little if any change in my skin elasticity. I finished all six treatments and during the last treatment they tried to get me to sign up for more services stating “you know we told you the Velashape truly isn’t as effective unless you get the skin tightening at the same time.” I told them I would pass right now…I just wanted to finish my micodermabrasion treatments first and see how it goes. My first face treatment was killer…the MANAGER of the center performed the treatment and did it so hard that my face was red for two days. I decided to go for my second treatment a month later and the day of my appointment I had a medical emergency and called first thing in the morning to reschedule (no one answered so I left a message). I received a call an hour later stating that if I didn’t show up that night for my treatment, they were going to charge me $75 and would not receive any further treatments until I paid it. Okay, first off…look at my message above. They cancelled my appointment 10 MINUTES before it was supposed to happen and I DIDN’T charge them $75. AND…their services were VERY inadequate. But, like anyone that pays money for something…you don’t wasnt to lose anything and you endure. To anyone looking to sign up with American Laser Centers…my advice is to think not only twice, but 100 times before you pay a dime to them. They will be nice until you pay…then they do not provide the services they promise!

This company is a complete scam! Tbe services are over priced, the staff is rude, and the customer service is TERRIBLE. I signed up for services, because I was told that I had to make the purchase on the spot to get the "discounted rate". Unfortunately, I found out that the discounted rate was actually the regular price and that this company has a reputation all over the United States for being a rip off artists. I have been waiting for my $1000 refund since November 2008. I was told I would receive it immediately. Then I was told it would take 16 weeks. Now we are well beyond 16 weeks and I still have not received my money. I have repeatedly called the corporate office, however, the staff is rude and they refuse to return any of your telephone calls. Since November, I have left 112 messages and not one person affiliated with American Laser Center has called me back. I have even contacted the corporate attorney "Rhythm Manani" ext. 273 and still have not gotten a response. I would recommend that anyone considering doing business with these crooks reconsider.

After several attempts to make an appointment and unable to get a hold of a person or get calls back, I requested a refund. It took two letters to the direct American Laser Centers (those were ignored), a complaint to the BBB, and a complaint to the national customer service before a letter was issued through the BBB stating they would refund my money (with a 10% loss). After another month of waiting for this to happen I again had to contact customer service who then took my credit card information for the refund. After waiting 10 days for this to go through on my card I called again and was informed it would take 12 weeks for the refund to go through. At the end of the 12 weeks it will now be an entire year since I first purchased the package. I have lost $100 in my 10% fee for refund as well as a years worth of interest on my credit card. Please do not utilize this company. When I had my first consult I mentioned some sun spots I wanted removed on my face. Without further examination the women attempted to sell me a $3000 laser package. After having the same issue evaluated at another treatment center a $300 facial care package was recommended and it worked wonders. First, it would appear that they do not have qualified trained professionals doing assessments, and second it would appear that they will attempt to place you in whatever expensive treatment they have. I would not trust any assessments they made.