Went to the At&t Store to cancel my account within 30 days. Talked to Christopher and he took back my iPhone on 4/28 and charged me the 10% restocking fee. Said it was no problem and just to call and check with Customer Support to ensure the Activation and Cancellation Fees were removed from the account.

Of course called today and the Account was STILL ACTIVE and the Rep made a note that I had visited to discuss my account. I spoke with Christopher again and he indicated I will have to return to the store AGAIN even though it was their error in order for them to add the correct note.

I have confirmation from my credit card statement oh the chargeback on my iPhone minus the 10% restocking fee. I now have to travel 150 miles back to the store, since I have moved, in order to talk to the bozo who incorrectly entered my note in the first place.

AT and T has the worse customer service of any of the phone companies I have EVER dealt with. My 15 year old son made a mistake purchasing services for his GO phone and we called them as soon as we saw it on the debit card and they would do NOTHING about it even though they had records which showed the service that he always had gotten and had used no airtime on the service he had purchased. Customer service reps at AT and T shouldn't even be allowed to have the title because they are so unhelpful and don't care. I hate AT and T and am posting bad reviews about them on the internet anywhere I can because I got no satisfaction from this company so I am giving it to myself. Selfempowerment. As consumers and americans we can vote with our dollars that is what capitalism is about. DON'T USE AT AND T. LET'S PUT THEM OUT OF BUSINESS AND SEE HOW BIG THEY ARE THEN!

I called for services in February 2010, I wanted a home phone w/internet after I set up services and paid a $50dollar deposited and was asked to pay $175 for the internet I was given a date of activation. However, I never received the phone or the internet services. Week after the week I called asking someone to fix the problem, final I got fed up and told them I didn't want the services, and I wanted a refund of my deposits money. However, it has been 3 months and I still haven't received any money.

I have repeatedly received unsolicited and unwanted pornographic and/or profane video text messages from an AT&T customer. After the first time I texted them and told them not to text me. I have received more of these texts. Yesterday, I received one with my 11 year old grand daughter sitting next to me. I called AT&T customer service and they said that there was nothing they could do even though I used the offending party's AT&T number to get into customer service. To call the offending party was, according to corporate policy, an "inappropriate customer contact"! It is okay for the AT&T customer to text pornography and profanity to people they do not know, to include children. However, it is "inappropriate customer contact" for AT&T to contact their customer and ask them to refrain from texting unsolicited and unwanted pornography and profanity. I always thought pornography was not meant for kids and public display. The customer service representative, after conferring with her supervisor, suggested I call them or text them on my time and money and once again ask them to refrain from this behavior. I suggest that AT&T condones this behavior. If they are not part of the solution, then they are part of the problem. At that, I told them I was turning this over to the Tacoma Police Department in a formal complaint.

Called 3 times to request final statement for a disconnected line. On the 3rd time they said there's been a mistake in the billed amount, and would mail me the adjusted amount shortly. Never got the bill and now there's a debt collection letter in my mail box for the incorrect amount!

When I called the 4th time to inquire about the debt collection letter and ask for the statement to be sent again, AT&T says I need to pay $6 for the statement!! I asked to speak to the manager and was put on an endless loop. I called again and was either hanged up on or could never get through.

This is not how you treat a customer who just wants to see the bill and make a payment. Are we supposed to just pay the amount we are told to and not even look at the bill anymore?