There bill is never what they say it will be. We have a company with 30 phones the bill is never right and their service to address the problems is terrible. We went to verizon.

AT&T's business practices are unethical. It is obvious that they structure their employee's compensation and perhaps termination deals such that they are desperate to keep customers and sign people up for new accounts.

I have been signed up for an account without my authorizations, or even slight indication that that was my intention. I called to AT&T to get information about internet service plans when I moved to a new house. Gave my address and one or two other details, which I thought were being asked to figure out which plans were available in my area. Toward the end of the call, I had an intuition that the customer service rep was setting up an account for me. She was littering the call with requests for information and was very sly about it! So I asked her if this is what she was doing, and she said yes, don't you want service? I said no, I am just doing research, and am not interested in an account at this time.

A week later an local AT&T installer called and said he was setting up service at our house. And then we got a DSL package in the mail. Luckily hadn't given them any information that would enable them to charge me, because who knows if they would cancel the account based on my previous experience trying to do that...

At my previous home, prior to moving, I called and cancelled my AT&T DSL account. They continued charging me for five months before I noticed. It's been about a total of 5 hours on the phone with them to get the money back. They sent a check for about 1/3 of the amount due. Now on the phone again.

I have been a customer of Cingular/At&T for 12 years. I have never called in with a complaint before, but tonight I tried to resolve an issue I had with a sub-par phone they sold me. I purchased a phone, and I noticed it didn't work correctly (let me state here that as long as a phone dials out & receives calls/texts I am good with it-I'm not a fancy shopper). I called in, they wanted to troubleshoot. No problem. Seamed to work fine for 3 days, then I noticed the problems again. It was always an "occasional" (yet bothersome) issue, so that' s why I didn't catch it immediately. I called in and after 1 hr I got a replacement (of the same model) sent out. Let me go ahead and state here - the model I was sold is one of the lowest rated on the AT&T website (so it's not like they didn't know about it's issues). I got my replacement, then of course, noticed the same problems (plus a couple of newbies!) soon after. I called in tonight, was transferred, put on hold for ever, and for what? Three hours later, I'm livid. They can give me the same model again. Or they can LET ME BUY a different one - they'd even give me a slight discount if I signed another 2 year contract on one of my FOUR LINES. Like I couldn't get that exact same "deal" in any other store I walked into. Nevermind the fact that I've been with them for 12 YEARS. I can't believe that I would be treated with such disrespect. I've never even knocked another company online...but this is unbelievable. I couldn't understand why other people hated AT&T. I thought they were just nuts/upset for reasons AT&T couldn't control...I mean, big companies deal with millions everyday. I had just never truly dealt with them before...they're great when all they have to do is take your money and offer you cheap service/phones. Come at them with an issue? Haha...good luck, my friend. I've got to sign off here and look up other cell provider's numbers, but I do hope you think twice (or at least do your homework :) ) before signing on the dotted line with this company.

Beware! At&t cancels services w/out customer knowledge. The UNITY PLAN is no longer in effect. That is where you can make n/c ( minutes don't count) landline calls from your cell phone. Did At&t tell me the client that has EVERY bundle that they offer? NO! To make matters worse, I go in the to the At&t store to buy a new "pay as you go phone" ( contract has expired and I refuse to do another 2 yrs w/ them). "Yes mam you are on the Unity plan". I couldn't understand why my minutes and roll over minutes were being eaten up. Unity Plan was cancelled by At&T 3-4 months ago. Did the guy in the store know this? Not till I brought it to his attention!!! Also in 2009, my son got an Iphone. $25 TALK TEXT & SURF credit every month was supposed to be applied. I had to call every month to get the credit. This no longer is in effect. None of the At&t reps know what they are talking about. not even their supervisors. I signed up for Messaging to Family, which is UNLIMITED MOBILE TO MOBILE and family texting for 5. $30 a month. Son was paying $20 anyway, so I may be able to drop down to 700 minutes instead of 1400. That then will cancel the A LIST! No one tells you what gets cancelled out, so be very aware of what they are doing. I did get 1400 minutes added back to account. I figure the guy knows the Unity Plan got cancelled so they owed it to me. I am currently looking into other options. So long At&t, you suck! I'm 45 yrs old w/ perfect credit. Adios. I hope this helps someone. Good Luck, you are going to need it w/ AT&T idiots.

Had bundled service through AT&T with Dish Network. Disconnected all service in October in the middle of billing cycle. Dish Network credited my account for the middle of the month charges and AT&T claims they did not recieve this credit of $69.70 and is billing me for it. Several calls were made to Dish Network/AT&T to no avail. One says one thing and the other denies it.