I supposedly was mailed my rebate for the purchase of a new cell phone on December 12. I followed up on email, but after not receiving it I call the phone number listed. They said it was in fact mailed and I should receive it in 3 weeks. Well, as of today, I still have not received it. Is this a scam or what? Am I allowed to deduct the rebate amount from my next cell phone payment?

I physically disconnected my AT&T land line in late November, having advised AT&T of my plans about 2 weeks prior, and switched over to a cable service for TV, Internet, and telephone. I got a disconnect confirmation number from AT&T, and I was told that I would not be billed for any services I had not used. A month later, I got my usual AT&T statement, billing me for all the non-used services, just no phone calls. So I called AT&T, and after some time, the customer service person told me not to pay on the bill, just wait, and next month I would receive a "Final Bill" fixing everything. Now another month has passed, and I have yet another AT&T bill just like before, but this time with late fees added. So I called AT&T again and complained, and I was told that in another month, "everything will be corrected" and there will no effect to my credit scores. I wonder why I'm having just a little bit of trouble believing that AT&T has any intention of ever fixing this ?

I am having trouble speaking with someone at AT&T that is not a "customer service rep" to discuss an unresolved early cancellation issue. I just received a Bill collector's letter in the mail threatening me to pay the early cancellation fee for terminating my service early or else they would report my credit.

To update you briefly, I had an iPhone, and about 1 year into the contract started receiving third party billing charges on my account. It took 5 months for AT&T remove these unauthorized charges and credit my account. Getting them removed required me to get on the phone with a "AT&T rep" for about 30 minute to an hour each work day, for a total of about ten-15 times, to explain the situation. These conversations are all recorded on the AT&T system - and yet each time I had to re-explaing the entire situation.

After this, and right around the time of the Apple 3G upgrade I started getting tons of dropped calls on my iPhone. Overall I was unhappy with the iPhone and wanted to get a new phone. I called AT&T to see if there was a free upgrade on any phones. They said I was eligable for a free BlackBerry Curve – if I were to renew my contract for 2 years. So I went to my local AT&T store in Hermosa Beach, CA and inquired about the free BlackBerry Curve phone and contract renewal. Although the AT&T phone rep told me I was eligible for the free upgrade, the sales associated behind the desk said "they" were not offering the phone for free, despite me being eligible for the upgrade. I was receiving two different messages from the same company. I was VERY frustrated at this point, so I walked out of the AT&T store and switched to another carrier.

I have had NUMEROUS follow up calls with AT&T reps to discuss this matter, and I thought is was taken care of. But then I received the bill collector's letter. At this point I am not sure what to do to solve this. I keep reading about how AT&T is trying to improve their customer service, and yet I do not see any evidence of this.

http://news.cnet.com/8301-10784_3-9798350-7.html

Please note that I have been an AT&T customer for over 5 years, until the forementioned incidents. Do I have any options?

I have been receiving calls from AT&T for 5 months about a bill. I do not have service with AT&T. Someone gave them my cell phone number as a back up number for a cell phone services. Now they call me every time this person does not pay his bill. I have called every month and complained. They claim they can not look up the information because of some privacy act. They refuse to remove my number from their system.
They told me to put my number on the do not call list. I did and they are still calling me.
They will call up to 5 times a day. The longer the person is not paying his bill the more phone calls I get.

I ordered my AT&T internet service via White Fence which is associated with AT&T. I even received a phone call to confirm my order few days before the installation day.
On the installation day, I found out my order was canceled by AT&T for some reason.
I called AT&T to find out the problem. they told me my order NEVER come through via White Fence.

So, I have to re-order/schedule for the service. later that day, i had Qs about my new account and customer REP told me that they dont have my new order!!

First REP transferred my call to a different dept to get more details on my issue but nobody could find out the issue. I needed to call them back the following day since their business hour was over due to a LONG holding time on the phone. it took nearly few hours to deal with this issue this day.

The next day, i requested to talk to a supervisor to start with and she put me on hold for nearly a hour but said she couldn't still reach him/her. THEN seems like she didn't know what she was doing and kept saying "i'm just following an instruction" everytime I asked her something. she even asked my name and address twice in 5min!! In the middle of our conversation, she said "oh sorry someone was talking to me at the same time" and the person turned out to be her supervisor, William Brown ID# WB4941!! YET he refused to take my call..

Yes, she was lying in the first place she couldnt get hold on the supervisor. THEN she was like a robot and told me what exactly her supervisor told her to say to get rid of me!! now i feel like the 1hr of waiting on supervisor was just something what they do to a customer to get rid of her/him!!

Well, when I pointed out that she was on the other line with her supervisor and he finally took my phone!

He told me that their system was down that's why no one couldnt get into my account. but he told me to do his best taking care of my issue. EVEN told me to install my service that day! he promised to call me back when the system was up.

Few hours later, his assistant called me and told me that they finally could verified my account and already installed the internet service at the same time! When i got back home, I found out the internet was NOT yet installed but STILL needed to wait another week!!
then I came back to the first place to explain everything from scratch to a new REP. I requested to talk to Supervisor BROWN and she told me that it's impossible to talk to the same person since AT&T customer center is located everywhere in nation (maybe worldwide) THOUGH i had his name and ID #...
again, i felt being cheated.. he gave me his name and ID# because it won't do anything since I can't track him down by his name or ID#!!

Well, what I found about AT&T customer service through my issue;
1. you need to wait at least 15min to reach an actual REP
2. the REP transfers to other dept to deal with issues
3. Again it takes another 15-20.. sometimes 30min to reach to other party.
4. you have to explain your issue once again and get the exact answer you already have
5. if you request a supervisor, they put on hold like 1hr but yet supervisor wont' take a call. OR REP will transfer to a different dept to get away from you
6. if you're lucky to talk to the supervisor, he would tell you all kind of ways to apology your issue. but it turned out he is JUST saying and doesn't mean to.. even he promise to take care of your issue, it wont' happen!
7. when you want to file your complain via AT&T website, there is NO way to find their email add or any contact # where you can a file complain.
8. if you call them back again, you will start the same process as above again!

I NEVER had any problem with AT&T until this time and NEVER had any issues with a customer case like this!!