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Perk87
May 2, 2011
DSL install
I have been along time AT&T customer. I recently moved three streets from my current home. Moving was bad enough but moving my AT&T services has become a nightmare. From the 30 plus minute wait time to the hang ups from the customer no service team. The tech that came to install Sao he could do it mo problem but we needed permission to do so as they were capping line in the area. He further explained that his dies it all the time for existing customers like myself but wouldn't be able to offer it to a new customer. He told me what to ask for and gave me the number then the no service excuses began. I still have no service and have waisted 3 days. I'm ready to take my service after all these yeas elsewhere. I gues my 456.90 a month isnt enough for them to care.
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cant hear you
April 29, 2011
lousy phone service
since the buy out of alltel our phone service in the del norte co. area has been almost impossible. many of us are considering switching to verison. at&t needs to step up or give us back to alltel.
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Kathy Nelson
April 28, 2011
Advertising contract
Need to cancel contract for advertising I was missed informed or misunderstood the agreement. Can't afford to pay for this advertising. I have tried to cantact my sales representive Mr. Joseph Jorden about this matter but have not receive any return calls. Need to cancel.
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bunnyman2
April 26, 2011
Cell phone bill
My cell phone bill was 99.00 month but it's all ways around $125 to $145 a month. It's been up and down for like this for about 2 years now. Every talk to them they ways say I made some kinda on line service but I don't get on line with my cell phone. So I switch to there $68.00 a month service I never paid $68.00 a month I'm paying now
$98.00 to $120.00 a month now. Me and AT&T been going back and forward on this I said please seen me a bill showing me a complete brake down of what I'm paying. They sent me out new bills the pass few months and they do not show me a complete brake down of what I'm paying. This is not right- is there any better cell service out there so I change over.
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S.V.
April 24, 2011
Charges for services never ordered and poor service
I received a letter from AT&T, my land line, Internet and cell phone provider, saying that I have an overdue bill for $130 for UVerse, what I think is its bundled TV-Phone-Internet service, that I NEVER ordered! I didn't even owned a TV for the past 3 years.
Not to mention, months ago they sent me a letter telling me that I had to pay in advance for my bills because I was late making payments, which doesn't make any sense since I am enrolled in Autopay.
And, I own a iPhone that I use only to browse the Internet since it is impossible to make a call without being disconnected for no reason.
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Another DisSatisfied AT&T Customer
April 22, 2011
Cell Upgrade
AT&T IS A RIP OFF!! How is it that AT&T can push back their customer's cell phone upgrade date 7 months b/c of a late payment that didn't process through the proper channels? I am pissed and to add insult to injury AT&T charges a reactivation fee on top of your monthly bill PLUS push back your cell phone upgrade date 7 months which forces the customer to pay FULL PRICE for a cell phone that would normally be FREE if your cell is NOT in their system!! I AM SERIOUSLY SEEKING LEGAL ADVICE ON THIS MATTER!! AT&T RETHINK POSSIBLE...WHAT A JOKE!!
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Paul J Mason
April 19, 2011
Lies in advertising
AT&T uverse advertises 30 days risk free service. Service didnt work and seeking support was futile. After hours of being transferred and waiting, I cancelled service. Now they say I owe $235 for my less than 30 day trial period. They say the risk free policy only means that they cancel one month's $30 service fee but I must pay the $235 for installation. I now receive pre-recorded threats on my phone as a result of my risk-free trial.
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Rando47
April 18, 2011
service cut off
I am getting cut off during phone calls to my wife who has the same service and phone company. Also this 3G network is no good!
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JulieBAngry
April 15, 2011
Dishonesty, mischarge, refusal to refund.
I signed up for At&T 6 megabite DSL back in February. The technician got here to set it up and informed me that the speed was 1.5. The representative either lied to us or made a mistake. If the technician hadn't said anything we would have been charge for the faster more expensive service. We called 3 hours afterwards and canceled due to this misinformation. A month later AT&T charges me 150 dollars saying we didn't call and cancel. We gave them names and confirmation numbers. They said they would send me a check for the money and they were sorry. 3 weeks later I get a check for $6.21. I have since spoken to 8 diferent representatives, all with diferent stories and all promising the same thing, my money! It's been another 2 weeks since my last phone call. Do yourself a favor, DON'T use AT&T. They will take your money, promise it back <more than once> and never deliver. I will never use this awful company ever again.
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SRButts
April 15, 2011
wanting to charge to disconnect internet service.
I called AT&T to have my internet service discontinued. They told me it would cost me 900.00, since they renewed ( no contract signed) this service in Feb. of this year. So at 29.00 a month until Feb, 2014, they say I am obligated to them. I got my DSL line when they were still Bellsouth as there were no other services available to me at that time. If I refuse to pay the internet bill then they will probably cut our phone service and right now there is no other phone service available to us. We have been a customer for over 40 years. If I had another phone service available they could come and get all their lines out. I called again today about the internet and told them I wanted a copy of the contract. Supposedly it will be mailed out today. First contract was for 3 years I am sure, but should there be an option for a person to cancel without having to pay an arm and a leg. I can't even make a monthly payment for the disconnect fee (which I don't think I should have to pay), they want the 900.00 up front. Can anyone help with this situation?
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