Sept. 2010 I cancelled our home phone service through AT&T and switched to a Cox "bundle" service. I called AT&T customer service to get a "final" bill payoff. I was told it was my total bill was $56.69. I informed the customer service represenative that I would log in to my account online and complete my final payment. Once I logged on to the AT&T website and entered my account the only amount the website would allow me to make was $82.49. Whatever? Right? Pay it and be done with it. I payed the final bill of $82.49 on 9-19-10. Shortly there after, I received in the mail a "revised final bill" from AT&T for the amount of $82.49 due 10-8-10. Since this was the amount I had just paid, I thought I was done with AT&T, but no. AT&T sent me a "credit" in the form of a check for $25.80, yeah for me, right? Wrong. In Novemeber I get a notice from AT&T saying I owe $0.00, all is great until January of 2011 I receive a bill from AT&T in the amount of $3.65. WTF?
I have now spent 1 1/2 hours with customer service, I finally ended up with "Maverick" the floor manager who said we had made a long distance call on AT&T port. "Maverick" tried to tell me that when I switched to a different provider they didn't assume the long distance coverage. Seeing as though I make on average 5 to 6 long distance calls a month for the past, I don't know, 10 YEARS, and in the middle of December AT&T thinks I made one on their service out of the blue?
Since Mr. Maverick was useless and I was less than impressed by his position of "Floor Manager" he will be putting me in contact with his supervisor Peter Meyer. Lets see how long that will take.

This company sucks. I work in the Public Service industry. I come in contact with hundreds of people a week. EVERY SINGLE OPPORTUNITY I GET TO LET LOOSE ON THE ABSOLUTELY MISERABLE COMPANY / CUSTOMER SERVICE THAT AT&T "PROVIDES" TO PEOPLE, I WILL TAKE! I WILL TELL ANYONE AND EVERYONE OF MY FRUSTRATING, UNSATIFIED INTERACTION WITH AT&T.

Since Mr. Maverick was useless and I was less than impressed by his position of "Floor Manager" he will be putting me in contact with his supervisor Peter Meyer.

I made an agreement for a international phone plan ( if I pay 5 Dollar extra a month I can make unlimited phone calls to Germany). I kept asking the sales clerk few time, if that's so and he kept conferming it over and over again so I agreed to that plan, now I got my phone bill and I am billed for all the phone calls I made under the assumption that they were free and the AT&T expects from me that I pay for it and denies that they have a plan like that. Then how come that it was offered to me???? Some times I had to call even 2-3 times just to get a good connecting and they charge me even the bad calls. I don't think I should pay for this calls because when I made them I wasn't aware that I would be charged later on and if they told me that I had to pay 9cent a minute I wouldn't have made that plan, I've could have stood with my old longdistance/international provider. I just like to know, can I refuse to pay? Or am I obligated to pay?

I have my land line, DSL connection and 4 cells with AT&T; a mishap in my bill made me contact the AT&T customer service representative hoping we will be able to correct the problem.

1 hour 30 minutes 30 seconds and counting … I’m getting tired of waiting and want to give up (the call and the company).

If you want to have similar experience, get AT&T as your phone/internet provider.a

I am sorry for ever getting an iPhone with AT&T -- we can't even get 3G.

In Oklahoma calls are dropped. There is bad reception. In South Africa we can get 3G but not when we were in the United States. What, are we considered the 4th world country?

I'm tired of the crap all customer service says to keep rebooting. How many times are we supposed to do that? It's so bad and it's not just my phone. It is also my husband's iPhone. I can't wait until our contract end so we can switch service.

My sim card got pin locked after I put in 2 wrong pin numbers. I took the phone to my local AT&T Store, located in our local Kroger supermarket. There were two ladies behind the counter, they both told me i had to buy a new sim card for my phone. I had a upgrade in progress on my number so they needed me to get the last 4 digits of the social security number of the person who's name my phone is in. (phone not in my name, it's on a family plan. They said i had to buy a new sim card for $24.99, and get the s.s. number for them so they could ask for an override to get my new sim card. I went to my girlfriend to get the s.s. number, she called AT&T from her phone. They gave her a code to put in phone and it was unlocked, problem over. I made it a point to go back and let the two thieves working at the AT&T store in Middlesboro, Ky that i knew they could have done the same for free. Can't wait till my contract is up, I'm going to Verizon. Verizon customers around here can use their phones in places where i don't even have a single bar of reception. I hope this makes it to the powers-that-be at AT&T, so they know what kind of cheats they have employeed at our local store. Im so looking forward to getting out of this sim card hell they have. Jeff Dunn