My minutes on my AT&T go-phone service expired yesterday. I called today and added minutes, but I lost the balance that was in my account as of yesterday (approximately $50.00). I didn't not get any kind of notice that my minutes had expired. I had made a note on my calendar to add minutes today. I tried to get them to put the money back in my account but they refused to. This happened about a year ago and they did put the money back in, but today they said that was a one-time thing and they wouldn't do it again.

I have had my personal AT&T Wireless service for approx. 10 yrs and have been through hell getting my bills corrected. I've been through their company reorganizations and my account transfers away and back to AT&T. For over a year I had to call them every month to make corrections as they kept telling me that their computer would not allow them to bill correctly for my plan. My file of billing corrections with them is over 3 inches thick!
Several moths ago I was diagnosed with cancer and had to go for emergency surgery & treatment. During this time I did not use my phone at all. They shut off my phone for non-payment. AT&T says my only option to reactivate my plan is to pay the bill in full. They will not even talk with me about anything beyond that! After putting up with so much crap from them for years and now to find them so heartless, I am switching to Verizon and also switching the corporate accounts which I have control over.

I didn't see a page for complaints abut ATT Wireless issues, but I'm so hot right now I may have overlooked it.

I just spent close to 3 hours on the phone with various AT&T wireless agents, trying to straighten out a problem that AT&T could have prevented with a simple phone call or text message.
My October 2010 payment was running late, so I decided to pay online by credit card. That same month, I had a suspicious charge show up on the credit account, and filed a dispute against it. Somehow, the AT&T payment ($175) got tangled with the suspscious overseas payment ($70), and was also noted as disputed. AT&T was notified in late October that the payment was being disputed. They did not contact me. I admit that, if the credit card company noted the two disputes in the correspondance I received, I completely missed it. My wireless bills never indicated a problem, however. They came every month - November, December, January - with a regular monthly amount and were paid. My last bill, due January 6th, was for $87.07 (which is normal, when you add all the various manure charges on top of the $50 service, plus $20 for a second line). I mailed a payment on the 15th for twice the amount ($175), knowing that the new billing would be due soon. Today, I went to make a call, and my phone service was "disrupted" due to an past due balance. WHAT???
I called AT&T and spoke with Jane, who quickly gave up and transferred me to Doug. I was polite, and I never raised my voice (I've worked customer service... it's not their fault). After ages on the phone with Doug, I was finally told that my October payment had been "blacked out" and I had past due payments of more than 90 days on my account. Doug suggested I call my bank and find out what the problem was. So I did. My bank CSR did a little investigating, and told me that AT&T was told of the dispute problem back in October. They never contacted me. Not in October. Not in November or December. And certainly not this week, before they decided to cut off my service. None of my most recent statements show an overdue balance, and certainly not one past due for 60 or 90 days or more.
I called AT&T back and told them they had buggered up, but I would make another payment over the phone, in order to have the phones turned back on. They claim that the $175 payment of the 15th has not arrived yet, so I had no option. I had to make a payment before I could have the phone service restored. Trouble is, the automated payment system will not accept payment!! Neither the automated system or the online payment system will allow me to make a payment. The customer service people (and "supervisors) say they can not enter a payment manually, either. Raul deGuzman told me I would just have to wait until the payment was received and cleared before I could do anything. When I asked for a supervisor, Enrico Beladona told me I would have to talk to customer service and ask them to send an email to the finance office asking finance to remove the hold so I could post a payment. He said it might take a while, since he didn't know when they would respond to the email. I said, 'Excuse me? Can you not call them?? AT&T is a telephone company!!" He said they could not because they didn't have any extension numbers for those offices. I would just have to wait while he connected me to customer service. He did, and I explained it all over again to Nakala (who was very polite and apologetic). When finance refused her request to release the block so I could make a payment, she said she was sending an email to request a "higher order" to have the problem investigated, the block removed, and my phone service restored. According to her, they are supposed to call me back "immediately" to work on the problem.
I am still waiting.

I realize that I am partially to blame because I did not realize that the October payment had gotten tangled with the dispute way back then. On the other hand, AT&T has been billing me normally for four (4) months since the dispute and never mentioned that there was a problem to begin with. They knew about it. My bank told them in October that there was a dispute. Why couldn't they call me, or text, or send a notice in my monthly statement, or any one of a number of ways they have to contact me???? I have been with AT&T since the early/mid 90s. I stayed with them during all of the ATT-Cingular-ATT-again confusion and through multiple moves and plan changes. My bills have always been paid. So this is what you get for beng a loyal customer?? Gee, thanks a lot, AT&T!

AT&T Wireless
Verizon Wireless
Apple iPhone

The Nightmares of purchasing an iPhone from AT&T
I heard war stories before purchasing my 2 iPhones. I have since discovered them to be true. Apple has a large number of defective iPhones coming straight out of the box. This is understandable with new technology, but the customer has no support behind these defective units.
A customer walks into an AT&T store, pays $600 for a new iPhone and walks out of the store. This customer calls a friend and realizes that the phone is defective in some way. AT&T has no one available to help this customer when he/she walks back in the store to explain. There is no return policy or exchanges.
AT&T will tell this customer to call Apple and deal with them. After hours of frustration, the customer realizes that he/she has to send the phone in to be repaired or replaced. This is UNACCEPTABLE in today’s world of competitive commerce.
AT&T:
I usually bill for my time, but in this case, I will provide you with free simple advice. Create a department that deals with Apple direct so that the customer doesn’t have too. Serious people with serious money will not tolerate incompetence.
Verizon:
My sources inform me that you will soon be offering Apple products. Fix this problem and steal the business.
Apple:
I recommend you ask your distributors to meet some simple criteria before they are allowed to sell your product. This ultimately reflects on you.
Thanks
Jeff Campbell

at&t gives you 3 days to show proff of emploment its the worst company to do svice with when my contract up im leaving them they are rude and wont listen to anything im going to tell all my freinds to go with a diff carrier