I had an ATT DSL Hispeed internet account (# 770-552-1477).I was moving my apartment from 822 Hemingway Ln Roswell GA 30075 to 2928 Hemingway Ln Roswell GA 30075.Despite of request to move the service and being on call for over 2 hours, I was told I could not receive the service at my new location since the DSLAM in that location was capped. A month later I received a bill with a charge of $75 for cancellation.While I tried reaching out ATT twice and being reassured by their customer service of "having taken care of" since the cancellation was because of THEIR INABILITY TO PROVIDE SERVICE, they placed my account in collection. I have spent numerous hours trying to connect to their customer service and is hard to get to any human to speak to for redressal of my complaint.

ATT DSL is unpredictable and unreliable. Sometimes it is fine, other times the video stutters and the service is slow. Now they are pushing ATT Uverse? Are they nuts. They do not have their act together as it is.

dsl service went out several days ago called att they ran line checks said no problems had me do several checks inside my home still no dsl service got call that evening from att said they would have tech out next day and check out and if problem inside home there would charge for repair if outside of home there would be no charge tech came out checked he said problem on there end and several other homes same problem he would call and let us no what he found never got a call . saturday called att about dsl problem they passed me around to several techs telling me to try several things to try . after 4 hours of waisted time that if i would pay a fee that there tech 3 would fix the problem. spoke with manager because i did not agree with paying fee he hung phone up on me . maybe att has to much business to were they can can do as they please .

Modem Requiring Resets on a Weekly Basis

Customer Service - Out of the Philippines if you call after 5 pm. The phone tree is insulting as they ask you very common questions like "Do you have your modem in the "on" position?". They take a long time to pick up the phone and when they answer they sound like robots. They cannot connect to the billing system or people for "credits" if you have down service.

Service is getting poorer over time. They say they want "satisfied customers" but they basically give you easy troubleshooting steps as you wait for 10 minutes +. I think they are having growing pains. They offer Uverse which is taking up all their bandwidth.

As you wait they tell you go to a website so you will get off the phone and reduce their call volume. Their "phone tree recording" is INSULTING. They talk about simple issues about antivirus being on your pc, while trying to sell you some AV product. I mean seriously why would you sell a product when you cannot offer a product that we have already purchased... That is like "buying milk" at the store and you find out that it is spoiled. As you are returning it, the service person is trying to sell you another product such as "Saltines". You want milk and they offer you saltines. You just want to quench your thirst.

They are insulting. Get customer support out of the US instead of overseas.

The latest they say wait 8 min. It has been 10 min now and still counting. They don't offer the service they promise nor meet one's expectations.

Directv is probably the way to go.

Rich

ordered dsl internet box in august never recieved my reward every time calling always different excuse not a e-mail.