Agatha: Hello! Thank you for being a valued Bank of America customer! My name is Agatha. May I have your full name and the last 4 digits of your account you are referring to?
You: _____
Agatha: Thank you for the information, _____.
Agatha: How may I help you with your personal checking and savings accounts?
Agatha: Are you still with me? Please respond so I can leave this chat window open to an answer any questions for you.
You: my checking account is overdrawn because the online banking system didn't give me a correct account of what was occuring. my GI benefits from the military was deposited into the account on the 6th around midnight...
Agatha: I understand your concern regarding the account balance.
You: and the online banking system told me I had around $720
You: this led me to believe that I could proceed with making purchases.
You: I made sure to keep money in my account because I knew that my cell bill would be processed the next day...
You: i mean before the 5th.
Agatha: Thank you for your patience. I really appreciate it.
Agatha: I have reviewed your account.
You: i checked the account throughout the day on the 5th and the check i gave to my landlord earlier in the morning hadn't been processed...
Agatha: I see that the available balance in your account is overdrawn by $30.82.
You: today i was in the grocery store to buy food and it said i had insufficient funds, so i checked my online statement and the information had changed from what it was on the 5th and 6th...
Agatha: I see that the check number 139 for $447.00 was posted to the account.
You: i really don't know what happened because the check must not have processed on the 5th but on the 6th.
You: the funds to cover that check wasn't deposited into their account until the 6th, so i do not understand why i have an overdraft fee.
Agatha: Yes, but whenever the payee presents the check we will pay the amount.
Agatha: This check for $447.00 overdrew your account and a overdraft fee was charged.
Agatha: The date on a check is for your reference.
Agatha: The payee of a check is not required to hold the item until after the date on the check. When you sign the check, you agree to pay the amount written on the check.
You: so why wasn't the money withdrawn from my account on the 5th and posted so i knew where i was financially?
You: it appears to me that the online banking system duped me into believing something false.
Agatha: I do understand your point.
Agatha: Please note that if a check dated in the future, otherwise known as a post-dated check, is presented for payment, we may pay the check and charge it to your account even if it is presented for payment before its date.
Agatha: However, if you do write a post-dated check, it is only an agreement between you and the payee.
Agatha: By federal law, banks within the United States may process post-dated checks once they are presented for payment.
You: the money for the check remained in my account until the 6th and wasn't withdrawn from it until the 6th or midnight of the 7th right?
You: the $447 check was written on the 5th and given to my landlord that morning...
You: i really am in a bind here and would greatly appreciate a refund of that fee...
You: until i receive my financial aid i will not have money to eat.
Agatha: One moment please.
Agatha: I do understand your point.
Agatha: Would you like me to explain how the fee was charged?
You: i guess...
Agatha: Sure.
Agatha: One moment please.
You: electronically speaking, isn't the check manually typed into your system for removal from my account but it is not physically removed until processed...which occurs the next day?
Agatha: The funds will be debited from the account when the check is presented for payment.
Agatha: We do accepts stale or post dated checks.
Agatha: *accept
You: but the online banking system didn't notify me of it.
Agatha: Thank you for waiting. I'll be with you in just a moment.
You: isn't the check like a credit or debit transaction that posts to the the account to give an average of what is available, but it is not really taken out until the computers have updated the next day.
Agatha: We process all the transactions during the overnight processing, first the credits will post then, the debits will post to the account and all the updated transactions will post to the account on the next business day by 6 a.m.
Agatha:
Agatha: However, Saturday and Sunday being the non-business days, the overnight processing will not occur and the deposit will be considered as made on the next business day i.e., Monday. Hence, the deposit will be processed during the Monday's overnight processing and the funds will post to the account on the next business day by 6 a.m.
You: yes, but my GI benefits were posted to my account on midnight of the 6th.
Agatha: Let me please explain this to you.
Agatha: Our records show that the starting balance in your account on 1/5/11 was $38.88.
Agatha: There were 3 transaction that posted to your account which are $447.00 which is check 139, $5.00 and $1.00.
Agatha: The transaction for $447.00 overdrew your account and an overdraft fee fee was charged.
You: hypothetically speaking, if i made a credit or debit purchase for $40 then i would be in the negative, but if i put money in the atm to put me in the positive i wouldn't be charged a fee for being in the negative for a few hours?
Agatha: I see that the Credit of $687.00 posted to your account on 1/6/11.
You: yes, i checked it that night on the 5th, i mean 12:30 a.m. of the 6th, and it was in my account.
Agatha: We apply direct deposits as they are received throughout the day.
Agatha: The funds are made available on the effective date.
Agatha: This date is decided by the company that is sending your direct deposit and is reflected on the documentation that you received from the company.
Agatha: Please note that making a deposit or transfer after items have overdrawn your account will not prevent the items from being returned as unpaid or fees being assessed.
Agatha: The funds must be in the account before items are presented in order to avoid overdraft fees.
You: whoa.
Agatha: Hope, I am clear with you.
You: so what if my landlord's paperwork says the money was deposited into their account on the 6th?
Agatha: It depends on the financial institution of the land lord's account.
Agatha: I am unable to comment on it
You: so if i can prove that their institution received the money on the 6th will you guys please refund me the $35 feee?
Agatha: I see that the fee was charged correctly, so we are unable to refund any fee.
You: goodbye bank of america.
Agatha: Is there anything else I may have pleasure to assist you today?
You: lol, no but thanks anyways.
Agatha: Thank you for choosing Bank of America's Text Chat Service!
Agatha: Bye. Have a great night.

I am currently a Bank of America checking account customer. Four days ago, I received a generic, little white postcard from them advising that the address change on my account had been completed. What?????? I didn't make any address change. I went to the bank Monday a.m. and they advised that there appears to be fraudulent activity on the account. Upon closer review, it was determined that the new "fraud" address, four hours from my current home was used to open a new Bank of America checking AND savings account online. Debit cards were sent to the "fraud" address. By Monday a.m., the thieves had stolen over $10, 500 all under the "watchful of the bank". Three ATM transactions in one day were made at the same teller for $500 each. They went to another teller and made four withdrawls for another $900. They then went to Publix and made a $2, 200 and a $2, 300 purchase. Went on a shopping spree to numerous stores and made multiple "teller assisted telephone transfers" for $9500. All this on an account that has maybe five transactions in two months. I contacted the BOA fraud dept. and followed all their instructions. I contacted Chex systems, not realizing that this was tarnishing my name and going to make it difficult if not impossible for me to write checks in the future. As of today, the money has not been credited back to my account. None of my other outside accounts were affected. It appears that this is isolated to Bank of America. I am very interested to know how many breaches of security have occurred in this manner. There is no reason all this activity did not raise a red flag. If I use any of my credit cards in an unusual manner, my credit card companies make a quick call to me to make sure it is really me. If anyone knows of a pending class action regarding Bank of America's security breaches and deficiencies, please post information here. Thank you. What a nightmare!!

I am a home owner that is completely frustrated, angry and upset. Due to hardships such as divorce and my ex-husband being unemployed for several years, and this horrible housing market and economy I have been forced to due a short sale. I am an educated nurse, single mother of 2 young boys that is trying to do the best for her family. I can not afford the mortgage that I currently have on my own income. I have been in the middle of a short sale up until recently. I had buyer that wanted the house but are now about to back out because of Bank of America. My pay off amount on my house is roughly 236-237, 000. The buyers original offer was 235, 000. The bank counter offered at 248, 000 which is MORE than what is needed for my payoff!! The buyers could not accept the offer and submitted and offer of 240, 000. More than what is needed for my payoff amt. This time bank of america re-countered at 259, 000 which is even higher than the first counter offer and even higher than what is needed for my payoff. This seems illegal to me!!! How are they allowed to make more money than what is needed on my payoff?? I do not owe any money on my HELOC. No other leins. The buyers then offered 242, 000 and bank of america declined their offer and then closed my case. I am now being told that because I got accepted with a Haffa government program which will help me from owing any balance or difference from what is usually a lesser amt from the buyers than what I owe the bank that they can now not speak to me because my case is closed/denied. But in this case if they accepted the buyers amount they would be getting more than what I owe the bank. Seriously is this legal?? Please Help ASAP!!!
Jennifer Ott- ([email protected])

I am tired of Bank of Americas way of business, I deposited money into my account and how is it that i have a hold on part of my money so it made my account over draft. It's not right. i could understand if i didn't deposit enough that i could understand.

Recently, Bank of America went into my checking account and withdraw over $300 in overdraft fees. I did not sign any bad checks or make any purchases with my debit card that were over the amount I have in my bank checking account. When I called to find out what was going on, they informed me that I have overdraft protection from a family member's account. I have never signed up for overdraft protection on this person's account and this person has never signed me up for overdraft protection on their account. Bank of America's information is completely wrong. I went to the local branch where I signed up for the account. When I demanded my money back, I was told I am talking to the wrong people; I should be talking to my family member. I asked to speak to the manager, who also informed me there is nothing she can do. I then asked how I should go about making a formal complaint in writing. The manager told me they do not accept complaints in writing. To summarize, Bank of America can go into your account, take your money for no reason and make up stories that you signed up for overdraft protection for another person's account when you have never even been to a bank with that person.