I have been a long customer with Bank Of America . For the most part I was a satisfied customer. But now something has changed. They have really changed for the worse. If it's because of the economy, that is no excuse. I had just refinanced my home and I was told I would get a refund of a certain amount from my escrow. I was given an exact amount, told many times, and from several sources. Now I get my check, after the papers were signed, and it came out to about 1/3 of what I was promised. To make matters worse, I'm given the complete run around in trying to get to the bottom of this. Clearly, there is no inter-communication within the company. I would say to anyone shopping around, keep your eyes open for another bank. Coming from a longstanding loyal customer, I really feel slapped in the face.

In my last twenty year I have not experience any worst customer services which I experience on 1/22/2010. I am 20 years customer and paying my bill on time on two cards. Bank of America Visa and FIA Master Card. I called because they reduce my credit line and that effects my credit. Upon calling the Bitch of BOFA closed my accounts with insulting remarks for my credit report. Which was result of Furlough since I am a state employee (CA). I dont know how to deal with this.

After discovering what was originally involved in my loan process, I immediately called ( Countrywide) at the time in an attempt to refinance. Please keep in mind that I had a credit rating of 825 and was operating a solvent business...I had no problem making the payment, but I saw there would be a problem with the loan in the future. I was ready, willing and able to refinance. I had no bad debts at the time...This was early 2007... They refused to refinance because they had decided that the upscale area of Olde Naples Fl. would be a " high risk" area.. This despite the fact that it is one of the best real estate investment that one could make. They told me that if I could pay another 25% down in addition to my years of having paid on the loan ( 7) and never being late on a payment ...and then they could consider a refinancing... This of course, would have headed off any future problems.

Fast forward to the economic crisis... My company is struggling and on the brink of going under. I have let everything go except the mortgage... i have tried consistently for two years to find a solution w/ Countrywide and then B of A... I was completely and utterly exasperated... they would not even look at a loan modification ...
I was told on 4 separate occasions that if I wanted anyone to even speak to me about a loan modification that I would have to be at least 90 days late on a payment before they would even take the information for a loan mod.
Subsequently, I said... all right... I am going to let the payments go 90 days .. They warned me my credit would be affected, but at that point, it was a moot point because my credit ( for the first time in my life) had already been decimated.
I then proceeded to put in a call weekly attempting to apply for a loan modification. Please keep in mind, that during these 3 -4 months, I never received a call from them - I never received any kind of a late notice - and I was never contacted by either the collection or the loan modification depts. Actually, I was never contacted at all regarding ANYTHING despite the fact that I called weekly... Suddenly, I speak to another one of the thousand's of reps that have " no information" and they tell me that my home had been turned over to their attorney's for foreclosure process. I absolutely erupted... i demanded their attorney's name & phone number and all the information. They gave me the numbers and said that a letter had been sent out the previous month ( January) that said there might be a variety of possible actions...I never received any letter at all at any time...
I call the attorney.. They tell me that no letter had ever been sent to me because my house had been submitted for foreclosure but they were told not to proceed the next day - so my house was not being processed for foreclosure. They had no idea why .. they assumed that B of A wanted to see if I wanted to work something out.

I called B of A back and gave them THEIR information ( that they didn't have)... I had just listened to three people telling me that I would have to go down to the courthouse and see when the sale date was...
NOW, they tell me that I can apply for the loan modification process and that they would take the information on all my bills etc.. on a monthly basis and income etc... I gave them every bit of information and asked what the process was and how I should proceed. They told me I would be contacted by a " negotiator" once someone had been assigned the case. At that point, they would speak to me and send out a packet of information. I called back every week to see where the process was... Each time, I was told something slightly different but that I was pre -approved and should wait to receive the packet of information to fill out. Please keep in mind that I called weekly attempting to get a negotiator's name or a phone number that I could call and follow up with... Their reply: There was no way to contact them or any direct phone number until it had been assigned...

TODAY, I WAS SERVED A NOTICE OF FORECLOSURE...after being told one week ago that the loan modification application had not yet been processed and that they were running 45 days late...I called their attorney immediately and left a message. Coincidentally, I receive my FIRST message from B of A's mortgage dept...I call them back and the rep says that oh yes, it was in foreclosure but it hadn't gone to sale.. I was livid and asked what had happened to the loan modification application.. She said that it had been denied in february...???? I hadn't even given them them information until April...
I then asked her why none of them had this information the last 5 months and why hadn't they shared this essential information. She said that she had no idea, but that it was clearly on my record !
I asked what happened to my loan mod application and she replied that they had records of all of my telephone calls, but that I had NEVER GIVEN THEM THE INFORMATION... Not only had I given them the information but I called back three times to review it and check the status. I had all dates and representatives names...AND THEY HAD NO RECORD OF THE INFORMATION and thus, they just proceeded with a foreclosure notice at which time... they now saw fit to finally contact me to attempt to "work something out"
HUHHHHHHHHHHH?????????????? Their suggestion was that I should make the payments and make a larger payment every month to make up the $$$ from the missed mortgage payments...I said why would I believe that she was telling me anything more legitimate than anyone else had for the last 2 years...My guess would be they would attempt to get those payments and proceed with foreclosure anyway...and anyway... if I could afford THAT .. I would have made the other payments!

After an hour of heated discussion - she took all the financial information that I had ALREADY GIVEN THEM 3 TIMES and promised to have a manager call me back in 48 hours to attempt to do see what they could do... She also said she would stay on top of the acct and call if someone did not contact me within 48 hrs...
I am sure that they will have nothing available that I suggested ( reduced overall balance )- reduced payments for a period of time...pay over a longer period of time...etc...and that they will proceed with foreclosure.

If there is anyone that would like to get a class action suit against B of A mortgage division, please let me know. They have indulged in fraudulent practices, they have instructed consumers to miss payments for 90 days leading them to believe they could work out a loan modification when they were simply going to proceed with foreclosure and attempt to get more money out of the consumers...They take down information with absolutely no intention of doing anything with it and scam the consumer...

I am at the point that I honestly believe that everyone should walk away from these banks that will not work with the consumers in a reasonable manner. It is the only way to force them into having to actually do what they " promised" Congress they would be doing. I do not know one person who has been successful in getting a loan modification... DOES ANYONE ???????????

Please reply of you have ever experience anything remotely similar to this?????

Thank you all for your patience and consideration...

Sincerely,
JK

Bank of America is currently harassing me.

I was awarded money in a divorce settlement that I cannot collect from them because they will not divide my ex wife's and my assets without court paperwork. The courts are closed half the week due to budget cuts, and the paperwork has been tied up since January.

In the mean time, I have been laid off from my part time jobs, am on rental assistance and food stamps, and have missed a truck payment and defaulted on my credit card. They call me daily and I tell them the same thing.

One department can't get me my money while the other harasses me about not paying my bill on time. And neither will talk to each other or try to work with me!

Bank of America should be investigated and fined for their policies of harassment of customers!

In Nov of 2009, I started the Home Affordable Modification trial period and was told by a BAC rep "Do not make the November mortgage payment and in 3 months I would get a packet in the mail." During the next three months I called in from time to time to check on the status and to see if anything else was needed on my behalf and was given the same answer every time 'WAIT FOR THE PACKET IN THE MAIL." I should have received my packet in January and I did not. I called to see what was going on and still could not get any pertinent information, but yet again, "wait for the packet in the mail." I did not receive this packet until about March 13th 2010 requesting needed information that also stated I return the packet by Nov. 1, 2009. Based on BAC files and dates given in letters, I was late before I even received any notice. I called to find out about the date discrepancy and was told it was ok. I then submitted the requested information. Once again waiting and being told to wait for packet in mail. Now it's May 1, 2010 and I get another letter asking for additional information and telling me I have till May 30th 2010 to respond. Ok, now I finally got a time line that is correct and thought things were on the right track...NO. After looking into what was requested of me and determining none of it applied to me, I then called on May 10, 2010 to find out what I was supposed to do and was told to fax or Fed-ex letter stating that none of what was requested pertained to me and the supporting facts. When I get home that night I find a new package, mind you only 8 days after I received the last additional request that was due by May 30th, telling me that do to not providing BAC with the documents requested my request was incomplete. Are you kidding me, I have gone out of my way to ensure BAC had everything they needed in a timely fashion. Yet BAC can not get there dates correct and its apparently my fault! I faxed the Letter the next day (5/11/10) also asking that I be contacted by someone who knows whats going on and actually has a clue! It is now May 17th 2010 and I have yet to get any answers as to what is going on and still no phone call. BAC is setting me up for failure and I am not going to stand here and let it continue!