"Consumer Reviews on Companies, Products and Services"

Bank of America

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1 stars
(1104)
Category: Business & Finances

Contact Information
Florida, United States

Phone number: 8006690102

Bank of America Reviews

santafeumber December 31, 2009
lies and scams
I won't go on here about my problems with this screwball of a scam job bank called bank of america as it appears it is not new news what complete liars and shiesters this company is and how they have not only ripped off the taxpayers in borrowed tax money, but they have no problem turning around and doing it on an individual basis directly.
do NOT trust a single word they tell you if you are late and behind on your mortgage and/or credit cards and you make solid payment arrangements with them to get current again. They will turn around and stab you in the back when you go in to make your scheduled payment on time and tell you that your payment arrangement was never really "official" to begin with and we are very sorry your home has now gone into foreclosure (even after accepting prior payments in agreement to the scheduled payment arrangements).. BUT(this is the real kicker), they tell you, the good news is we can reinstate your mortgage for a fee - we won't tell you what that is right now - you simply must reach our office in 5 days max to find out what your "fee" will be once we decide.

I rue the day I ever ever got a mortgage through these sleaze balls... and I hope they end up doing themselves in!
spread the word as far as you can to STAY AWAY, RUN THE OTHER DIRECTION AS FAST AS YOU CAN -
FROM BANK OF AMERICA!
Kmon December 31, 2009
Reference Letter
See if you can understand this...We are adopting a child and one of the many things we need is a letter on letterhead from our bank simply stating that our accounts are in "good standing", signed and notorized. That's it! They said that they CAN"T do that. They told me that they can not give me anything on letterhead??? We have been banking there for 15 or more years, they hold our mortgage AND just lent us $50, 000.00 to adopt but they can't give us a letter that simple. They give their employees $8, 000. to help with the cost of adoption, they have adoption loans to help with the cost of adoption but they can't give a bank customer a letter stating that their accounts are in good standing. I guess I need to switch banks!!
Carlos Flores December 24, 2009
excesive interest rates
The interest rates of my credit Card were raised from 9% to 28% because I was 1 day late on my payments. I've been paying on time for 1 year and a half. The bank refuses to reduce the interests even though I reduced the debt in half.
Beau Aero December 24, 2009
Horrible Customer Service
Today, I went to the Bank of America to get a simple Cashier's Check. I was assisted by Ann Marie Winston, the Banking Center Manager. Their service was unacceptable.

After getting to the window, I had to wait an additional hour, due to apparent "printer" problems.

The Bank has a glamorous marketing appeal, but when you get to an actual bank, you are quite disappointed.

Inside, you find used, out dated equipment. For example, to print my check, they used an archaic dot matrix printers. This particular unit was on the fritz for an entire hour. The bank only had one printer.

The employees have no knowledge of anything, and are absolutely powerless to provide an answer to any question, even somewhat complex. To get assistance, you have to dial the banks 800 number.

In summary: horrible customer service, terrible banking centers, useless employees.
Digse December 24, 2009
Completely disgusting uncivilized customer service
I have a credit card that was previously MBNA then transferred over to BofA the BofA bought them out. I have had numerous problems with the new BofA website, but it wasn't until I called into customer service to try and figure out what was wrong, that the real horror began. For the record, I'm a pretty laid back person, and I never raised my voice during this entire exchange. When the tech on the other end couldn't figure out what was wrong, I asked to talk to someone else. I was then told I didn't need to do talk to someone else because nothing was wrong. I had to ask twice and then demand (which is something I rarely have had to do the 15+ years I've been dealing with customer service reps) that I be transferred, which the tech finally did with very ill-grace, but not before trying to argue with me in a raised voice about whether I needed to be transferred. I spent over 30 minutes on hold waiting for a manager and then found out that the manger had no technical skills and couldn't help me. I called back the next day during business hours thinking that the day crew might be better. Not by much, the tech still wasn't able to help me but at least he transferred me to a manager on the first request. After another interminable wait, the day manager was terrible, and if I had his name, I would print it here just to embarass him thoroughly. Not only did he cut me off and talk over me after every sentence I started, but he shouted so loud at one point that I had to hold the phone away from my ear. Completely disgusting uncivilized customer service. I've already closed my account with them and moved to another credit card company over the issue. And I was a loyal customer for over 10 years.
fcnboa December 23, 2009
loan modification
Bank of America has been giving me the run around since August of 2009 about my loan modification, no one seems to know where my papers are or what my status is, after sending them W2, letter of hardship and everything else they needed. Some under writer named Jenny Palmer is suppose to be getting back to me and never does, They have been telling me to call back, once when I called they told me I didn't qualify now it's a new story, can't get any answers from these guys and they are not following any government program for modifications, I need real help is there any real help against BOA?
GBest Tax Service December 18, 2009
Froze my business accounts
I opened a business account on line with bank of america, I was approved. I had to go into the bank for a signiture card but when I went to with draw funds from my account they said I was not on the account and it was owned by a Gloria, my name is Grace. After 3 hours we got that fixed so I thought. 2 weeks later charges started to hit my account so I contacted the bank, spent another 3 hours there to close the one account and open a new one. I was sitting there when the manager called chex-systems and got the approval. Risk department took over the old account and then froze both accounts but only after the put that I owe them over $800, 000 on each account. I was told it was because I was on chex-systems, but my business is not. Bank of American took these actions against me after I had faxed the new account to my depositors and I had a positive balance in the account. But I can not get any money out and they said they would mail me a paper check after January 4th 2010. How was it I could open 2 accounts and be over 1 million in dept in 48 hours but not have any new purchases or have written any check on either account. I have contact an criminal advicate to see what I can do, If you have a good law firm and would like to see about hadling this case email me with your number, I will call you back.
CreditCardFairy1 December 16, 2009
IDENTITY THEFT
Bank of America uses Telatron in Erie, Pa to manage its credit card accounts. Many of the people that they hire to manage your credit card accounts, which contain personal and sensitive information, are criminals. Some of the employess have felony charges for grand theft larceny, identity theft, felony drug possession etc. just to name a few. If you don't believe this is true ask Bank of America to have Telatron to provide a criminal history of its employees. You might be very surprised.
tazcu December 16, 2009
Online Web Service
This is a complaint against BofA web service. This happens every payroll week. Bank of America always seems to be able to get several hundred dollars from my family account, and this is the holiday season which is truly despicable. On 20091214 online web stated that we had $109.00 available. The next day we are negative. I verify all the transactions so I thought we were safe. I reevaluated it and you showed me the wrong information making me believe there was money in the bank. Now your company has benefited for the last pasted year. I will be looking into legal action as this seems to be a pattern. This is unfair!!! Additionally, I setup a low balance alert (which BofA offers) and it has stopped working, I go online to reset it and an error message says "try again later"...repeating 3 days in a round, results with the same message.
8lee December 16, 2009
Avoid like a plague
I have been with bank of america for about 8 years and have more problems then anything else, especially recently, I put a stop payment check on check # 1 for 29 dollars well now a year later i get a call from a lawyer saying i ow them 160 dollars for a stop payment on check # 2 I never put a stop payment on that check turns out BOA put stop payment on check #2 for the amount of check # 1 and since they wont admit they were at fault i owe 160 bucks for a 10 dollar check, and that not all, i get a statement saying i owe them money on an account i closed 6 months ago, well turns out they never marked it as closed even tho they told me it was closed, and then i see i owe and overdraft fee but i never went over so they did end up paying me back for that but I am done with them they obviously dont know how to add and typ Numbers into a computer so I am done before i lose all my money to them dumb asses. I would NEVER EVER EVER recommend bank of america to ANYone that like to keep there hard earned money.

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