I have my existing home loan with Bank of America. In July I contacted them about a refinance. We agreed to the terms and the process went forward. They have all the documents and the appraisals is complete. They told me that the loan could take 90 to 120 days to complete. I'm past the 90 days and no one will return a call. I have called the loan processor repeatedly, her boss repeatedly and her boss repeatedly. Not one call back!! I have no idea if this loan is moving forward or not. I'm out the appraisal fee and loan application fee. Of course, banks do not honor an appraisal from another bank. No honor amongst thieves, I guess. Now, I'm stuck with no refinance and a needless hit on my credit score that lowers my chances of getting another bank to refinance my high mortgage rate.

I have had several Bank of America Credit Cards for years and have never been late on a payment. Two of the cards were at a $0 balance, and Bank of America cancelled them. When I contacted them, the young man was beyond rude. He kept telling me that I owed too much money, and they were only keeping me from getting further in debt. This company knows absolutely nothing about my assets, yet they are "helping" me by cancelling my cards. This move will probably hurt my credit score, because your score is based on debt vs available credit.

I contacted Bank of America in good faith to advise them of a fraud email, I was talked into applying for rewards card. By doing this I had to agree to a Hard Credit Check, this gave BOA authorization to check my credit. This is a set up deal so they can get a complete review of your credit report and your personal information. I advised them that my Experian report and the other 2 agencies had mixed my deceased father's accounts, he died 11 years ago, in with my name and SS#. While they knew the credit information was incorrect, they canceled One 10, 000 card, deducted a credit line from $31, 000 to $16, 000 and canceled a 27k line of credit from accounts. This of course is going to have a major impact on my credit score and will raise my interest rates. While talking to this dirt ball credit consultant, I could tell he was not looking at my credit report. He indicated I was too far in dept, 25% as the credit agency says is perfect. He also said I had too many revolving accounts, the Experian credit agency reports I have 65 open accounts in good standing, the reality is 26 of the 65 have been closed and 39 are active and more are to be removed do to the identity mix up. So, do not agree to let BOA look at your credit if you have a card or cards with them, keep them away from your Hard Credit Check, then at the same time they took my mothers credit card and canceled it as they felt we were in financial trouble, I make 125K a year, clear and own 3 small companies, they say I did not make enough money for my debt, 44K, my monthly payments are only $1, 300.00 a month. I charge on most cards and then when I get the statement I pay it off, I feel since I pay it off and they do not make money off interest they feel they think they are not making enough money off me. So watch out, next they will be doing as Chase going from a 1.5 billing of your total amount due to 5%. I have a 16k balance transfer done last month, they are trying to expedite payment just two weeks after transaction, and they are also wanting to know why I did not use my own 16K, it simple, if I can use their money at a 1% APR for 6 months why would I want to use my money. I used my money for a new marketing program so it was not spent in a playful way, it was business. STAY AWAY FROM BANK OF AMERICA

I have an account with BoA and had referred my colleague to open an account in one of the banking centres in TX on June 26. The associate promised me that I will get the referral bonus with in 90 days but did not give any Promo code.
Now this is the 4th month and I have not got the amount yet.
I called them 4 times at 1.800.622.8731 and had online chat with them 4 times but did not get any solid response from them.
They say that they are verifying the request and would leave a note on my account for the related depts to process and also that I will not have to explain my issue each time I call. But these has not happened and I had to explain my issue each time I call. They are also asking for the promo code, which I did not get. Was it my fault????
But it is funny that they repeat the sentence "We understand your issue, but there is nothing much that we can do. Please call back after a few days to check the status". I am really pissed of at this. I am now in India and can not call them often and I do not intend to do that also.
I am yet unsure whether I will get the bonus or not, even though they say that I will.
May be after centuries?!!!

I recently obtained a debt consolidation loan to pay off some credit cards. When I contacted Bank of America to inquire about settling my balance, I was told there was no such option for customers in good standing. You see, I've never missed a payment, always paid more than the minimum balance, and over the last 4 years have been given BY THEM a credit line of $13, 000 of which I carry a balance of less then a third of. When I asked the customer service agent if I could speak to their customer retention department, she told me "It won't do any good, since you're in good standing, they'll just transfer you back to me". She then offered to transfer me to someone to see if maybe my interest rate could be lowered. The next person I spoke to was very nice and the conversation started off well, and she said that I already had the best interest rate they offered. Then, it went downhill from there, and she stated that they needed to "update" my information. After going over my income and such, she stated that the credit line I'd been given, again BY THEM, was entirely too high for my level of income and she'd taken my credit line down to $4800.00. I then asked her was it their policy to penalize a customer for being in good standing, and she kept dancing around the subject and stated "it was their policy, and I'd been given that credit line in error". So now my credit line is less than it was when I was originally issued the card 4 years ago and earning a lot less than I am now. I told her that once my statement arrived, I'd be paying off the balance and canceling my card. I'm sure there are other banks out there that would like to have my business. She kept trying to talk and I told her it didn't matter how she tried to spin it, what they were doing was just plain wrong and hung up the phone.