I sent--or rather, I tried to send--a basket of fruit and chocolate through Bloomex to my mother and sister-in-law to the Ste-Justine hospital in Montreal where they were caring for my life-threateningly ill nephew while he underwent a bone marrow transplant.

Bloomex shipped through CanPar, and even though I had specified the department, floor, room number and name of my nephew, it never made it there. My sister in law and a nurse looked for it all over the hospital without success; the nurse said it wasn't in any of the places where it should have been dropped off.

Bloomex never answered any of my queries so I turned to CanPar. They had dropped the basket off in shipping at the hospital and only gotten a mostly illegible first name as a signature, so it was impossible to track it down. Shipping said they had no record of the package, and that it was against hospital policy to deliver items within the hospital anyway. So basically Canpar just dropped it off at the first convenient spot without checking to see if it would be delivered to the recipient in the hospital, and didn't even get a full name. The illegible-first-name guy probably ate the fruit and chocolate.

Canpar wouldn't help me because they said they had delivered it to the hospital, not caring that it was dropped off at the wrong place in the hospital and had never reached the person it was sent to. But close only counts in horseshoes and hand grenades, as far as I'm concerned. It's like they delivered a package to an apartment building and dropped it off with the plumber in the furnace room instead of taking it to the apartment, or making sure it would get there. While I was at the hospital caring for my nephew myself, I saw other courriers delivering flowers and balloons and things directly to the ward he was in, they didn't just drop it off any old place in the hospital. And of course, Bloomex completely ignored dozens and dozens of attempts to contact them. Canpar is as bad as Bloomex, and paired together they're a nightmare.

I didn't know you could go through the credit card company to get a chargeback when you don't get the goods or services you paid for. I will remember that next time.

We were looking for the same day delivery. The woman on the phone promised us the same day delivery and this is the reason why we chose that company. Flowers were never delivered, we were never notified that there will be a delay. Bloomex does take your contact information, why not inform us. When i phoned them and said i want to cancel our order, they said they would charge us 25$ cancellation fee. First bad business practices, then charge me for THEIR mistakes? i will make sure we never deal with them again

Like many others, I have had a horrible experience with this company. I ordered Mother's Day flowers, but they didn't arrive until the next night, after they had been sitting around for 1.5 days drying up. Even worse, there is no customer service. I called many times (from overseas), sent multiple emails, and I never got anything by automated responses. The only way to get through to them is to call the orders line and complain to them.

I wish I had researched this company before placing an order - they have many complaints registered with the BBB.

I highly recommend that you avoid this company.

I ordered flowers from BloomEx to be delivered to my mother-in-law the Friday before Mother's day. They not only failed to deliver the product, but when I found out they had not and contacted customer service, they could barely help. I spoke to two customer service reps at the 1-888 number, who both told me they would have a manager call or I could call customer service at the same number I called them and the same menu numbers! Hello, that's how I ended up speaking to you in the first place! The last rep I spoke with told me she had refunded the amount, which did not happen.

No manager returned my call so I tried to use the online chat. I spoke with a rep there who told me the product would be delivered today. I told them I would not be paying for anything since they screwed up. She again told me a manager would call me back shortly about that.

I did not receive that call, and when I tried to call them back, the phone lines had all been shut down. She could have at least said that no manager would be able to contact me until the following day, etc, but instead they were all full of lies and different stories.

I WILL NEVER USE THIS SERVICE AGAIN.

Please do not use this company. They sent frozen flowers to my 95 year old grandmother and it has take two months for them to tell me they can't see the picture that was sent to them. They've refused to refund me and only offered to resend the flowers. How do you resend flowers for a birthday that happened two months ago! They are incredibly bad, unbelievably rude and totally irresponsible. I will never use them again and would suggest that you take your business elsewhere if you want to stay sane and not filled with rage!