This is a totally incompetent company. Avoid like the plague..They have no professional ethics. Customer service sucks big time and they cheat customers. They openly debase other service providers by pointing out false negatives. They even charge you a false $200 cancellation fee even when you did not have service installed in the first place and you canceled because they could not get you connected. The customer service is bad. They put you on hold for hours and then hang up after the wait. How can a company survive with such bad ethics?

I have seen signs around that CenturyLink is going to provide high speed internet service here where I live. So I called the number on the signs and left a message (did not have option to speak to person). Did this about three times. NO ONE EVER CALLED BACK AS PROMISED. Not even to tell me they could not provide the service. Amazingly, the people one mile down the road have the service while I am stuck having to pay $90 a month for satellite internet through HughesNet! Can CenturyLink at least call me back and tell me how much they suck and how little we matter as customers or do we have to make our own suppositions on that based on their apathetic service?

If there were another option for service in my area I would definitely leave CenturyLink. I have them for phone service too and it is just as bad!

This is the umptenth time I've had an issue with them, so this time I decided to complain. My internet went out on Monday during a storm. I called Tuesday and was told there had been an outage in the area but that it was fixed. I told them that mine was still out and they said to give it until that evening and if it was still down to call back. I waited two days-trying to give them the benefit of the doubt. I called back on Thursday and went through trouble shooting with tech support. It didn't work so I was given a ticket for someone to come out Friday between 12 and 4pm. So, Friday comes and I sit in the living room (10 feet from the door-becuase I do not want to miss this appt!) from 11:30 until 4:00 and no one shows up or calls. I call at 4:00 on the dot and ask for an update and the person tells me the ticket is still open but he doesn't know why. He contacts Tier 2 support (whoever that is) to see if they can tell me. After being on hold for almost 30 minutes he comes back and says that they don't know what happened, but someone will be out that day because they haev 24 hours to handle these issues. I remind him that 24 hours has well passed since the ticket was put in at noon the previous day and furthermore this service had been down since Tuesday. I ask to speak to a supervisor and he says "He's only going to tell you the same thing I did" and I tell him but maybe he has the authority to get something done. I'm put on hold for another five minutes or so and he comes back and says no one is available and that I will get a call back in the next 15 minutes. I waited 45 minutes and no call, so I call back. The next guy I talk to says the previous guy didn't even note our conversation...WOW! And that he sees my ticket but it says its been closed since 3pm and that there is a note that the tech couldn't get on the premises and couldn't reach anyone. Seriously!! I let him know that I have taken off and have been sitting in this room since 11:30, no one has even pulled in my driveway (which I can see sitting in my living room) nor called my phone. He says all of the techs are gone home for the day so he can put in another ticket for tomorrow. I say no thanks and ask him for a supervisor, which again is not available so I'm told one will call me back and I'm told I'm second in line to sepak with one. An hour and a half later a supervisor finally calls me back and he claims that he can't fidn a ticket and there never was a ticket for me. So I say I guess the two men I talked to before were lieing because they both went over my ticket with me. He says no I'm not saying they lied. I say well I've been mislead either by them or by you. He then says well all he can do is send someone out tomorrow. And I say I've got to sit around again tomorrow and wait for someone to come and he says they may be able to just fix it from the outside and that he'll put a rush on my ticket. I end the call by letting him know that I know someone is trying to cover there butts and don't know whether its him or not but something needs to be done ASAP. Saturday the guy comes ringing my doorbell and 8am (waking me up, but at least someone is here). It turns out the fiber optic power box they previously installed was not working so they had to install a new one. Had nothing to do with a so-called area outage as I was told on Tuesday. My internet is now up and the first order of business was to write this complaint, next I'll check my "online classroom" becuase I'm a doctoral student who hasn't been able to get online to participate in my final week of class. I hope this hasn't affected my grade to much.

If there were another option for service in my area I would definitely leave CenturyLink. I have them for phone service too and it is just as bad!

I was laid off about a year ago. We recently dropped our house phone line to save ourselves about 35.00. Centurylink disconnected our house phone line immediately at our request but billed us for another two months. We called and complained which finally resulted in the crediting back the charges to our bill.

About a month after, that we woke up one morning to find our internet was shutoff. We called that morning which happened to be a Saturday to be told by customer service that our account was suspended, and that we would have to call back that following Monday. We knew we were a little behind on our bill, but the past conversation with Centurylink customer service we indicated that we could not pay in full, but we would get caught up ASAP. Disconnection did not appear to have been an issue and we were not told that our account would be suspended if we did not pay the bill in total. After calling and complaining to customer service to be passed around without a good explanation to why our service was canceled with no notification. It was a really bad experience I do not wish upon anyone, and it happened on the weekend of Mother's Day.
If they were not the ONLY internet provider in the area, we would have switched that day.

Embarq was a pretty good company and great cust service but ever since Centurylink took it over their reps have become robots sustaining early term fees for poor service and lying to customers to get them under contract ... once this is done then they will keep you on the phone for hours sustaining these charges .. its the most unethical company I ever had any interactions with.. they are soo very curtious and nice on the phone when you call but your bill will be way to high and your service will be the worst in america .. there reps have no authority to help at all anymore. so if you want to tie up ALOT of money for poor service and hear how there so very sorry but you owe hundreds of dollers but no one has the authority to make any decision other than make you pay it and tell you about your contracts .. the centurylink managers are greedy pigs that are ruining a great company .. good by embarq .. im going to cable .. centurylink sucks