Not only was I assured my promotional rate could be extended in my initial service activation conversation, but there was follow up call months later confirming this ability. When I called to extend my promotional rate, there was complete denial this option ever existed. Upgrades were needed. Furthermore, they deceitfully tried to drop off a rental box for the television without explaining the additional cost. Even the tech who was to drop off the box was upset at being continually cast as the culprit for scamming people.
They may not need me, but I sure believe those responsible will receive their due.

Wow, this is the second time this has happened. Charter "accidently" adds a modem on my bill (even though I own it) and after I catch it a year later, they say they have to talk to their corporate office to remove it. They make me call back one week later, then they only offer me $20 to settle. They say that is the maximum they can do. Where can we complain about this. They must be ripping off thousands and cheating people of their money. Don't go with Charter or you will be unhappy forever. They are thieves!

Chaters new commercial with the family of 4 overweight people running around the set trying to do moves that they just should not do is driving me friggin nuts!!! The mother cant dance, the father looks like a dork, the son stops a breakdance move midway through cause he can't get his fat ass to do it, and the daughter just looks so uncordinated it's not funny. Not to mention the rediculous sound track that makes me cringe everytime I hear it (before I quickly change the channel)
STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!STOP IT!!

Back in 2007 I decided to get Charter internet and cable. They had a nice $19.95 for six month deal. They said after the six months were over, my bill would revert to the original charge of $65 a month.

So I get my first bill and I am charged $100. Yes. One Hundred dollars. Obvious mistake so I give them a phone call. They tell me that I signed up after the six month deal had expired and there was nothing they could do about the bill. I asked why the bill is $100 when I should only be billed $65. They told me they don't have an answer for that. Wow. You don't have an answer. Great support.

They continued to advertise the six month deal well after I had phoned them about my bill. After another month, I decided to cut my cable, because I was tired of being overcharged. That had no problems. Bill went down to $35 a month. And if they had done things right, it would have been $30 a month for internet that would = $65 a month for both. But no. This horrible stupid service didn't want to do business right.

But the fun doesn't end there. Oh no it doesn't.

It was December 2007 that internet outages began. I went for a full month without internet. Oh well. Still have to pay for a bill without service.

In February 2008, I had gotten another internet outage and called them. This folks, is what broke the camels back and I canceled my service with them. I call them up. I get some dude in India. Yes, all the way in India. I tell him that internet is not working for me. He says and I quote "Well its not on our end, it may be your keyboard" and promptly hangs up on me.

I was pissed. Next day, I demanded my service be cut and it was.

You think the fun ends there? Not quite.

Next month I get a bill. I shouldn't be billed at all since I don't have service. I go into their little office that is near me and show my bill. They say "Oh don't worry about that, you don't have to pay it"

Ok. Next month I get another bill. This time its more money since I was had an overdue payment from the previous month. So I call them up and get a "We have no records of you receiving bills from us"

The bills stopped coming around July 2008. I paid like two of them. In August 2008 I get a letter stating they owe me money (yes OWE ME money) and I will be reimbursed.

I never get my payment. I call them, they say they have no records. I go into their little office and show them the letter, and they say they never sent that.

I don't care if I didn't get what I got, but at least I'm not being billed and having their stupid service. Anyone who is looking to get internet, cable or phone, go somewhere else. These people use misleading advertising, engage in fraudulent activities. Their support network is one of the most dumbest I have ever spoken to and very rarely will you get the chance to speak with an english speaking person.

Dealing with Charter Communications is like having your teeth pulled without Novocaine.

All five years I was a customer of Charter Communications, I was badgered by promotions through the mail and on my telephone. Big deal to include digital phone (I resisted), but when they offered a slight discount if I'd agree to a 2-year "price guarantee" I decided to look into it. I went to their sales office and was given the spiel. When I looked over the agreement they wanted me to sign I noticed an early termination clause. I told the salesman (stated that he was the manager) that it was a deal breaker because I considered it likely that I'd be moving before the end of the two years.

The salesman asked if I knew where I'd be going. I named three possible destinations. Two of those did not have Charter's cable service, we found out. But he hastened to assure me repeatedly that it is the company's policy to wave the fee if a customer moves to an area not serviced. Based on that assurance I entered into the agreement.

Eventually I did move to one of those two areas not served. I asked the agent when I phoned to diconnect the service, and the assurance was repeated. I also asked the customer service person in the office at which I returned the equipment. Again, I was assured there would be no fee (both the agent and the CSR knew my new address).

Three months after the move I received a bill at my new address from Charter Communications for $110.00 for early termination.

At 3:43 PM PST on November 13, 2010 I phoned (as advised on the Charter Communications website) to dispute the bill. After the usual few minutes of hazing by the automated answering system I was connected with an agent named John.

I'm not certain that it's not intentional that I got the impression that I'd need to add the value of the speed of light to an IQ score to achieve a positive number. After the answering-droid took my information and garnered the purpose for my call, I was required to yet again tell John all the same information plus the security code printed on the bill. During the course he had to leave the line twice to "check my account". Of course I had to repeat the purpose of my call to him. I somehow managed to remain civil.

When I explained to John that I had multiple assurances that I would not be billed an early disconnect, he merely reminded me that I had signed that 2-year price protection contract and explained that the system automatically prorates the fee. No remorse, and not a hint of intent to cancel the erroneous charge. So I again reminded John that I had been assured both when I executed that agreement and when I turned in my equipment, that I'd not be billed early termination if I moved into an area not serviced by Charter before the end of the agreement period. So John replied by telling me to hold the line as he had to again "check my account." After being on hold for about seven more minutes, I got the hint and hung up.

I believe that this is a ruse foisted upon the unwary. It appears to me that either I was lied to by three employees, or the company has the intent to make representations they have no intention of honoring as a matter of policy. At the time I entered the contract I was aware of the possibility in the distant future that I'd be moving. I specifically asked about how that applies to early termination, and was given assurance that it's the company's policy to wave the fee were I to move to an area they do not serve. I relied on that statement when I entered into the agreement. I can't help but wonder how many people in that situation got a bill as I did and just paid it without considering the issue. Maybe it's OK for some, but for me $110.00 is not loose change. Never was.

Most businesses for which I've worked make sure the AR department knows what the Sales department is selling; and that they deliver what they're selling (another issue I had during my time as a Charter customer). That way they keep their customers. And former customers are not compelled to run around bad-mouthing them.