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samantha
April 23, 2009
REFUND
WENT TO STORE ON THE EASTSIDE AND ORDERED THE MIDNIGHT TRUFFLE BLIZZARD WHEN I PICKED UP MY ORDER IT WAS VANILLA WITH FEW CHOCLATE PIECES SO I TOLD THEM I HAD WENT TO A DIFFERENT ONE ABOUT A WEEK AGO AND IT WAS MADE THE WAY THE ADVERTISMENT SHOWS WELL THEY TOLD ME THIS IS THE WAY THEY MAKE IT ;I SAID WELL THAT'S NOT WHAT I ORDERED AND ASKED FOR A REFUND;I WAS THEN TOLD THEY COULD NOT GIVE ME A REFUND BECAUSE IT WASN'T THEIR MISTAKE IT WAS MINE ;WHY SHOULD I TELL THEM HOW TO MAKE THEIR ORDERS THEY SHOULD KNOW
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Irene Luera
March 21, 2009
assistant manager talking
I recently quit my job as manager for very personal reasons and i am now getting phone calls about the new assistant manager.These calls are not only from friends but also from loyal customers that tell me that this woman is bad trashing my name. We live in a small town everyone knows everyone and my customers will always be important and I dont appreciate this kind of name trashing not only for myself or for my husband. I will notify the cooperate office and also the new manager in charge. I have no regrets and I also hold no hard feelings to the new manager.But when it comes down to my getting phone calls from customers then there is something with the management. I appreciate everything that Jane and Wade did for me and my husband.
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SickOfIt
March 5, 2009
sex at work
why is it that alot of people are getting fired from smith dairy queens in texas, but when it comes to complaining about TWO employees (one is a SHIFT LEADER!)having sex in the restrooms, behind the dumpster in the storage building, wherever.. no one really listens?? I have to say I work there, and I'm sick of this situation and so is everyone else that works there, it all happens after we're closed, well 99% of the time it happens then, You can call Corp. office til youre blue in the face, I need to sit and write out what goes on and send it so it's up in their face! where can an email be sent????
~Sick Of The Bull-S*&@.
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Misslady22
February 27, 2009
Metal in ice cream
I purchased a blizzard for my son and once we got home, he bit into something very hard. There was a peice of metal off of the shelving inside his icecream. Luckily he was not hurt, but this could have been a deadly mistake. How can an employee be so careless. After returning to the store with the metal, I was refunded my money. Wow. My son could have choked or been severly injured and the manager gave me my three dollars back. How thoughtful of him.
PLEASE BEWARE. Someone may choke next time. I will never return to any Dairy Queen again.
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PauletteR
February 2, 2009
Insult
I was making a complaint without being rude and was getting a refund for a last perchas I had made. The manager kept trying to make excuses for the mistake that had happened and well i'm five months pregnant and I cannot get upset so I kept saying I didn't want to hear it. And that igt was ok and that I didn't care anymore and when I was about to drive off the manager yells to me fatass. I need help I want to know what can be done and I want that manager to understand that if she is working in a public place where she treats customers she should not speak like that.
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Pissed off customer
December 13, 2008
Blames customer for their mistakes
I called in to order a cheesecake blizzard cake for a birthday. Thinking everything was good we cut into it and it's their nasty basic chocolate cake. I called them to see what happened and to get it fixed and they consistently sd that I didn't specify I wanted the cheesecake cake. When I called I told the 1st person on the phone that I wanted to order a cheesecake cake then I guess they gave the phone to someone else to complete my order. I don't know how I was supposed to know this. So because of there laziness and lack of communication they just ordered me what they wanted me to eat. So I have this cake that we don't want. I called the manager and she kept blaming me for it saying I should of specified, which I did, what cake and it's my fault. The only way they will give me a refund is if I have the whole cake to bring back. I told her I do have a child and she expected after happy birthday to eat a piece of her daddys cake so she ate a piece, but the rest of it is there. She sd she wouldn't give me a refund since it's been cut even once, I guess they just resell the old cakes that people brought back, and how was I supposed to know I have the wrong cake w/out cutting into it. The "owner" kept argueing w/ me like a child, going huhhhhhh and blaming me for the whole situation. She obviously don't care about her business and her customers. This is the 1st time I bought a DQ cake and the last. Probably even the last time I eat at any location. Myself working in customer service I couldn't believe how she was treating me. It's like she wants her business to go down and if I was Dairy Queen I would NOT let her be an example of my business.
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November 20, 2008
onion rings
my onion rings were burnt, i didnt find out until i got home about 7 miles away.
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November 11, 2008
Closed during business hours for time longer than stated on note.
It was 7:55 pm Tuesday evening 11/11/08. Sign on door stating "Will be back in 10 minutes." I waited for 15 Minutes and no one came back at the time that was stated. Door was locked and all the lights were on in the store. Left the property and returned home.
I don't think the store should have been left without an attendant there.
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November 10, 2008
food and service
called in oder then got there to pick it up and the order was roung and i said something to the staff and they were rude to me.The food was not made right and i didnt get half of my oder and the taco's were steal and then when i called they acted like it was no big deal that stores food is nasty and does not taste right at all.
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October 25, 2008
terrible service and sometimes out of ice cream
terrible service at window and inside. sometimes even out of ice cream
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