Been with DTV since 2003. Had TiVo system, worked great loved it. It went bad and they refused to fix it but offered to replace it with a "superrior" model. Now the problems begin, contacted tech support about the problems with the recordings, times it starts and stops, loud squelching in middle of movies (sometimes PPV), not recording what we set it up to record, recording what we never want recorded... well you get the picture. Contacted "Tech Support" again and they just gave me the run around. Sent email through their system about these issues and they responded with fluff. and told me they would not forward my emails to a supervisor or manager. Someone did try to call me but unfortunately I was working and unable to answer. They sent me an email explaining how sympathetic they were to me and how valuable I was to them as a customer. With all this, they spelled my name wrong. I am not worth double checking my last name. They did also provide me with a number (an 800 number) to call. It was to upgrade or general information number, useless to me.

Now they can not even get the programming right on the guide. Set up to watch Undercover Boss but Amazing Race was on instead. Been like that for past 4 weeks. Programming guide and commercials say when its on but it's been the Amazing race. If anyone knows how to get through to someone who is actually willing to do something please let me know!

I want to start out by saying I did not have an issue with reception, service or equipment. I really enjoyed my DTV experience until I terminated my service. They withdrew $186.99 from my account without any notification. Whether I owed this money or not I should have received some form of notification. By the way I didn't owe them an extra dime. Like most people I live paycheck to paycheck and this really messed with my finances and cost me more than just the 186.99 the removed.

1. I had to call 3 times to get them to send me the return boxes for the equipment. They made it clear that I only had a certain number of days to return the equipment or I would be charged for the equipment. I received the boxes and returned the equipment the next day July, 14 2010. I kept all paperwork to include confirmation from USPS.

2. I did not receive any notice that they did not receive 1 of 2 boxes (funny how one of the 2 boxes arrived and was checked in as received but not the other one that was sent the same time). The first notice I received was August 7, 2010 saying they haven't received my payment of 186.99. WHAT PAYMENT, I FOLLOWED THEIR DIRECTIONS EXACTLY.

3. This part is a bit fuzzy because I didn't think I would need to track who and when I talked to or what was talked about. But I know I called and was told they would look into it and my account would be credited when the equipment was returned.

4. Warning bells started going off when I received a call from their collection department asking about the 186.99. I told them I had set all equipment back in the timeframe allotted but I was not at home to pull any of the information and asked to have them call me back. They said ok NO ONE EVER CALLED ME BACK. Don't say you will call if you don't.

5. I then received a letter dated 9/7/2010 stating my equipment has been found "Please allow 5-7 business days for the credit to apply to your account." By the end of September I still hadn't received my credit.

6. I called and spoke with a CSR, who was nice and helpful, but the only thing he could tell me was it would take 6-8 weeks to return my money. I got a specific date Nov 3 would be the end of 8 weeks and marked it on my calendar.

7. It is now Nov 4 and I still don't have my money. I called DTV and they claim a check was sent Oct 29 and I should get it anytime. ANYTIME, THEY HAVE HAD MY MONEY FOR 4 MONTHS. It took them seconds to take my money but 4 months to return it? How does this make since? They charge me interest and/or late fees when I don't pay them in a timely manner, I should receive interest and/or late fees when they don't receive pay me back in a timely manner.

8. When I called them I told them I wanted to submit an official complaint I was told I could send an email or write a letter, but that my phone call would not submit an official complaint. Kassidy #409984 was very helpful in providing me the address to send a letter and the link to email them and assured me I would get my money soon.

9. I went to the website to email them my complaint. When you get to their "contact us" area there is not really a selection for "Complaint". I had to select a crappy category that did not fit way I was emailing and then they limit you to 1000 characters. Why limit customers? I told them I will never use them again and I will shout it from the tallest mountain I can find or in this day and age from whatever blog, chat room, BBB I can find.

DO NOT USE DIRECT TV. They will screw you one way or another.

I have been scammed by the NFL package like several other people. I did not order the package, did not nor do not view NFL. I had a credit balance on my bill, so I had not been scrutinizing it as carefully. This is how a customer of 10years is treated. I have called and been told there is nothing that can be done.

Direct TV has illegally charged my account almost $700 in cancellation fees because my credit card was used last on the account. The account is not even my account. I did a favor by helping a friend pay her bill. Direct TV indicated that by contract they can charge the last credit card on record. I never authorized them to deduct any fees other than the one time to help my friend. This is illegal. I have placed a complaint with the BBB. Direct TV has left my account negative and with no hopes of recovering this money any time soon. If at all they decide to credit my account after they review my complaint, they have stated it will take 30 days for a credit to go through, if at all.

Direct TV does bad business. I don't understand how they are allowed to deduct from an account which they have not been authorized to pull funds from.

I was set to receive my direct tv on saturday when the technician arrived and said he could not install due to the weather and lack of proper ladder. no problem. On day two they arrived and said that they could not install due to lack of proper ladder and cables. Customer service relayed this to the technician supervisor who would be contacting me within the hour to hopefully, install our cable. An hour goes by and no phone call from the supervisor. I then called direct tv again and they assured me that a supervisor would be contacting me to take care of the issue. Again, no phone call. It is quite pathetic how direct tv sub-contracts all of their installations instead of taking control of their own installations. I was excited to become a direct tv customer but now I will never be a customer due to lack of service. I will now place an order with verizon fios who actually have verizon people do their installations. As for the direct tv installation supervisor for the far rockaway, ny area, man up or enjoy unemployment because you should be fired for the lack of any service. Anyway, I hate complaining but I have now become an advocate against direct tv. No one should have to deal with such a lousy television company. All the best on your downward spiral out of the game. Rest in peace direct tv...