My bill is past due, so my cable has been shut off. I just came back off a 1 week Vacation. I tried to pay my bill, but they will not accept my payment, although they are still able to open new accouts 24 hours a day. When I call the # on my bill, I am given a different phone # which is only open Monday through Friday, from 9 to 5. I was told that I could pay it on line, at www.directtv.com, but that website is currently UNDER CONSTRUCTION. What a bunch of serious lazy asses. This is the typical American Company wity nothing but Money Grubbing Potential Senators in charge of it. The people in charge are fat lazy slobs who have never worked a day in their lives or had to deal with a late payment because everything has been paid for them, by some guys ass that they have kissed.

If you value the truth and honesty of a company then do NOT deal with direct tv . DO NOT give them any credit, debit or bank information. they will tell you you have thirty days to try their service... we cancelled within six days and they just took $506.06 out of our account for "EARLY TERMINATION FEES" they have been giving us the run around since we started with them in oct. and ended in november. NO corporate office to talk to, no legal department to contact... SO IF you really want to go thru major hassles to try their service, which isn't what they sell you over the phone when you receive it. and if you want some company getting into your personal money accounts... then go for it!

Account number 76352479 does not have the correct name. There is no Margaret Soper! My name is MARTHA SOPER. This correction was made by me to the person who signed me up . Again our installer told them the correct name. Please reply to let me know this has been corrected. MARTHA SOPER

Direct TV is the Devil. Let’s start this off by giving you a timeline.

Note- I am in the Military and was being stationed outside the U.S….thus, Direct TV would not have service where I was moving to. I was to be exempt from any type of Early Termination Fee, just as their contract stated, and was confirmed by customer service before I arranged for installation, and again upon cancellation.

Sept. 18, 2009- I arranged for my service to be cancelled on the 28th.

Sept. 28, 2009- My service is cancelled as per request.

Sept 30, 2009- My bank account which was used to automatically pay my monthly bill was charged $350 for an Early Termination fee. I called to remind them of the situation and that I was not to be charged these fees. They apologized for the inconvenience and guaranteed that I would be refunded in full in 14-21 days.

Oct 20, 2009- Still no refund. I call again. “Oh we are sorry Sir, it looks like the waiver was not sent up and authorized, we’ll get that done right away. It should only take 14-21 days”.

Nov 15, 2009- Still no refund. I call again. “Oh we are sorry, for some reason it appears that no waiver has been made, I am making one right now that will be sent up and signed off, this will only take 14-21 days”

Dec, 10, 2009- STILL NO REFUND. “Sorry, we are getting it authorized right now. Guaranteed you will receive it in 14-21 days. I personally apologize for this, this is not usually our standard of customer service.”

Jan 15, 2010- STILL NO REFUND. Yada yada yada.. “14-21 days”

What I put in quotes was only the end of each conversation, but every single time I called I had to go through this every time….(by the way, never once did I call and yell, which I am actually very proud of, I don’t think many people could have done that)


“Thank your for calling Direct TV Customer Service the service that goes above and beyond for you, how may I assist you with the setup or adding of account features today?”

-“actually I’m calling to discuss the status of a refund I was supposed to receive a long time ago, can you please just transfer me to your billing department”

“Oh well I’m sorry Sir, let me see if I can take a look at it first and help”

“you won’t be able to, please just transfer me, I have done this dance before. I’m not made at YOU, but this needs to get taken care of”

“Well Sir, I’m very appreciative of your patience and I promise to get to the bottom of all this, please just bare with me for a few moments while I access your account information”

“sure”

“I see that you were billed for $350 dollars as a result of an Early Termination Fee, in which case that would be a valid charge and thus you would not be refunded that amount”

“yep, that’s the problem. I’m wasn’t supposed to be charged a termination fee”

“We cannot exempt you from that fee Sir, it is mentioned in detail in your contract that was signed”

“yea well, I was already told that I was to be refunded the money since the cancellation was due to Military Deployment, and that I was to receive it no later than 14-21 days….that was 4 ½ months ago.”

“Oh I see….let me transfer you to the Billing Department”

“thanks”

And after I have the exact conversation with the next person, I will get transferred again to Account Management. Where I will then be told that after 4 months of being told a refund was on the way, it turns out, no report has even been started. This whole process takes about 45 minutes every time, there is a lot of small talk that I left out, but you get the gist of it. So once again I am told that it is being escalated to the next level to be “signed off” and thus I will receive a refund in (take a guess) 14-21 days.

To this day, I am still waiting……

Direct TV has done more damage to the American public/consumer than Bin Ladin, the Taliban and Al-Qeda combined! I am on hold again about the same damn upgrade appt. for the FIFTH TIME! How does the FCC, Attorney General's and/or any governing authority let this company operate?

If Direct TV was a 3rd world country, the military would have obliterated them and hung thier leader, Chase Carey just like we eliminated Sadaam.

The next time I am on hold for 45 minutes to hear the same old, same old is the last... I may show up at thier corporate office with Michael Moore just to slap them around a bit...