I have only been a customer with Direct TV since March 9, 2011 and I have had issues with them 2 times! The first time I had NO service for days and they were very rude. The second time No service in one room because the receiver stopped working. When I called them about it they told me I would receive a different receiver in 3 to 5 business days and I would be responsible to send the "old" receiver back or be charged $400.00. What type of service is that? I have to wait to receive a new (different) receiver, try to hook it up myself, and then ship the old receiver back. I'm STUCK in a contract for 2 years and i've only been with the company for 2 months. IT'S GONNA BE A VERY LONG AND MISERABLE 2 YEARS!!! The day my contract is up.. I WILL BE LEAVING DIRECT TV!!

In trying to set up an account with Direct TV the representative for that company neglected to infor me of the package deals and details of these deals that went with each product. When inquiring about these deals I was told that the representative was a sub contractor and did not take the order properly. I was directed to another deaprtment to clear it up. When trying to find out why these package deals were so hard to find in the website I commented that I have already paid the start up fees. He then explained that there were no paid start up fees on the work order, I then replied that I wanted to cancel the service. He then directed me to another service which manages the funds. When I asked to cancel I was then informed that half of the start up fees would be forfeited and I would not receive the money paid for shipping of the equipment which was sent out the day I ordered the service. This is no way to provide customer service and I would like to give who ever else will listen a heads up.

I have continued to receive calls around 6 am from Direct TV automated systems. I have filed 2 BBB complaints against the company along with calling back every time that I receive these calls before 8 in the morning, I have received approximately 10 calls so far. I have phone records to confirm these calls and have the BBB complaints to also confirm that this has been addressed to the company. Direct TV says that they do not have any control over their automated calls. So I am assuming that this allows them to break the law by ILLEGALLY calling people before 8 am just because a computer is placing the call. I still do not have this issue resolved.

I spoke with Sarah AQ-1671

As I tried explaining myself to her she kept interrupting me. When I raised my voice and asked her not too, she yelled at me saying I don't have to put up with this and she wasn't going to talk to me if I continued to do so. I raised my voice because she wasn't listening to me, and asked her to stop. (You might have this conversation recorded) I feel she was being a bit overzealous.

My problem was when the installers were here they said I could have an extra outlet added at no charge. I told them at the time I wasn’t sure where I wanted it. I called yesterday after deciding where and was informed that it was no longer free. That's one issue.

Another was the installers also told me that during a rain storm I wouldn’t loose reception because the dish is pointed in a way that would prevent that from happening, they lied on both accounts. I did all of the attic work for them as I'm particular in the way my wires are run in the attic. The spent approximately two minutes in the attic.

Another issue is the picture not being synced with the sound. There was a rep here that changed the receiver and said; after trying to rectify the problem, the problem was with the broadcasters and not Direct TV. He said he would notify the "engineers" of the problem. I called after the first day of installation as the problem was occurring then, and was told by a rep that she would also contact the "engineers" to rectify the problem. I never heard form anyone so I called back and that’s when they sent out the “tech”

The problem still exists. After having Direct TV for only one month I'm quite dissatisfied with the product, but more-so with the staff associated with Direct TV. I'm a patient and kind person and I felt like I was treated rather rudely. Unfortunately I have signed a two year contract with no way of getting out of it, if I have known what I know now I would have gone with Dish TV or Comcast cable TV. But when my contract ends I promise you that I will have your service disconnected. In the mean time I will not recommend Direct TV to any of my friends or relatives.

Sincerely
Direct TV customer

Direct TV is holding my final payment to them for 40 days before they send me the credit I am owed. I cancelled them because of the worst customer service I'd ever experienced and this is the icing on the cake. The payment to them has been out of my checking account for 3 weeks already while sit and collect interest as a huge corporation on money they owe me. Is this insane or not??