This letter is in regard to an assessment fee of $460.00 after “early cancellation” of services with Direct TV. Services were connected on 10/23/2009 shortly thereafter and within the 48 hr time period specified by sales agent and technician Direct TV was immediately notified of my dissatisfaction with its product / services and, in good faith, equipment was promptly returned.
They were notified that if issue with regard to Acct: #@%$&*& cannot be immediately resolved to my reasonable satisfaction the State Consumer Affairs Department, the Better Business Bureau, Local News Network and every personal associate will be notified of Direct TVs Shameful / unfair billing tactics and disregard of legitimate and/or complete customer satisfaction. In a 2009 business environment Direct TV should not underestimate the power of even one "little Person".

Almost every month Direct TV charges me for something I do not get and did not order.

It started with me getting charged for extra receivers I do not have; then, they charged me for HD which I did not want and did not order; then I was charged for channels that were free as part of a promo.

Next, I tried a sports package to see if I liked it. They said if I do not cancell for 30 days, I would not be charged a cancellation fee. At first, I wasn't charged for cancelling after the 30 days. Then 3 months later they snuck in a charge for an early cancellation of that sports package even though I waited the specified time. Also, when I called to cancell after the 30 days, I was told I would not be charged!

It is a constant battle calling to get my bill fixed almost every month for bogus charges. I wonder, with a company as large as DTV, how many millions of dollars each month that they make off of people who do not scrutinize their bill as I do. Furthermore, If I am not alone in this monthly crusade for fairness in billing, I have to wonder how and why they get away with these practices.

Direct TV has the worst customer service of anyone. When I had my service set up I was cancelled on 4 times for lack of equipment avaliable. 2 months later I finaly had tv and was offered a $100 credit. I had to call them 3 times to actually get that credit applied to my account.
When I moved my service to a new address I was charged a $50 move fee- my service was unable to be set up and 4 months later I am still waiting for that $50 refund.

I signed up with direct tv 11/7/09.They told me it would be $29.99 a month and my bill is $55.99. They wont fix it or make it right. They told me I had to send in a rebate form I wasn't aware of and I had to pay the 55 until they recieved the form. Very very poor customer service. I would never get service with them again. And to cancel is 480 some odd dollars!That is only one of the problems with them.

In November of 2008 my husband called Direct Tv and asked questions regarding a flier we received stated 34.99 per month free installation, dvr and four rooms. We had Dishnetwork for 7 years and wanted to the four room upgrade with dvr. With dishnetork we had a bundle package with our phone and we asked if it was available and they said yes. We gave our phone information and it was told to us yes it would be set up and it would give us a discount for the bundle. They took credit card info to secure the order and was told that we would not be billed on the credit card. We asked out total with fees and all it would come to around 56.00. They set up date for install in December. They came installed and 4 days later we got a charge on the credit card (not givin premission) for almost 80.00. When called very angry I asked 1. why it wasn't bundled with phone they asked me my phone info and we were told that they don't do business with our company. funny we were quoted that they do. (lie one) Than asked why it wasn't 56.00 they said that was with the 4 rooms price. When we were quoted with the 4 rooms. But we can't arue with them. I asked if could cancel and they a number to call in our area to find out the laws. I did and they said we had 7 days. Ok so i called to cancel they said we had to pay 500 dollars there is no cancelling allowed. Angry talked to supervisor he decided to give us one more free dvr with free installation. They came put it in charged our credit card again with 200.00. Called complained they said nothing was in writing(lie number i think now 3.) Talked to cancelation department they said you could cancel in 7 days from the day you ordered it. Funny you don't realize you are being screwed till it is installed 25 days after you order and after first bill. Nice company to deal with. Anyways they did credit account but today i found out that 56.00 bill is now 98.26. Granted we did get the extra reciever but im a little confused as to how one receiver adds 42.00. Anyone thinking of joining direct tv DONT Dishnetwork is much better. Even now the quality of the tv sucks. It skips all the time. If i could cancel and not be billed I would.