Been a subscriber to DTV's Sports Pack for over 10 years. I also subscribe to the MLB package. This year it seems that the pre-game shows are blacked out on the Fox and Regional sports channels. I called DTV customer service but can't get a straight answer (another example of poorly trained CSR's). I asked to speak with a supervisor but the agent said I'd have to wait on the line for at least an hour. Makes me wonder what I'm paying an extra $12.99 for what seems like a worthless Sports Pack. Appears to be a scam. Maybe another class action suit against DirecTV is in order.

Sold my house and was moving across town. I called Direct TV two months before the move to cancel my account. I asked for three receiver boxes so I can send their equipment back. I only received one and called for more boxes. When I called, I was specifically told "you have older type receivers and you can just recycle them, we don't need them". So, I got rid of them and moved into my new home. Four months later, I receive a bill from Direct TV for $148 because I didn't return the receivers. I called their abysmal customer service (in India) to complain but to no avail. Will never use them again. However, I thank Direct TV because I don't have any satellite or cable service and only use the internet and Netflix to get my shows. I couldn't be happier.

We finally disconneted with Direct TV. We only had two more months on our contract. They charged us $40.00 early disconnection fee. I got a FINAL BILL. I paid it and then I got a bill for $1.88, late charges, I paid the bill within a week. I was told that my March bill was late. Not it was paid on time. FINAL BILL is all charges are on the bill. Oh may I add that was one reason we disconnect was that they would put a increase on your bill anytime they wanted too. SO LONG SUCKER. I will never have Direct TV again...EVER. aka Nanny

Left Dish Network after many years use at our summer cottage due to service issues and signed up in March, 2011 for Direct TV; great rebate offer and initial installation service. Also, referred you neighbor. Of course we had already alled for intallation prior to telling them about the referral, so no rewards. That as not an issue fo us. Told to call rebate line to activate before installation after account # given to us. Did that - Direct TV claims we didn't. Then went on-line to claim rebate. Website not functioning properly for that function for 3 weeks until today. Finally got to correct page to sign-up for rebate (already received first full bill) and rebate states $31 rebate for 12 months, not the 2 years we were led to believe at time we signed up for service which is a mandatory 24-month contract. This is a cottage...we do not want to spend $100 a month for TV for limited days usage. I called to complain. First put on hold waiting for a supervisor, then disconnected. Called back and got a supervisor, Max, who did not listen and talked over me continuously. His only comments were that we should've looked at the ads they send in mail to customers...we weren't customers until after locked in, and we should check-out website for terms...no internet access at cottage to see their website prior to signing up. We got number from yellow pages.
If we sign the agreement for the rebate, we are agreeing to only 12 months. If we don't, we are stuck with $100 a month bill before we really start using it.
We are totally stuck with this mess.

My Husband and I moved from another state where we were faithful customers of Direct Tv.We had the company to put a hold on our service while we relocated here to Texas.When we found th place we are living in now, we were informed that we could not have Direct Tv because it required us to have a satalite and we live in townhomes that do have their own rules we have to abide by.When I informed Direct Tv of this and requested they release me of the contract because it was something beyond my control, they told me "it is not their problem, I should look into reporting the place I live at because they do not have the right to tell me I cannot have a satalite.service, then they suggested that I put the satalite dish in a bucket, on my patio, to recieve the service from them.How getto can they get! I requested boxes from them to return their merchandise to them and I am yet to get the return shippment boxes.I am on disability and live on my ssi, I checked my bank account today and discover Direct Tv hit my account for 221.00.No letter, no warning, no expliamation, they just take my money, just like it is theirs! I am beyond discusted because medications I HAVE to have, I cannot even get because of the selfishness and the lack of caring customer service Direct Tv provides.Who knows, when my lease is up here, they could have have a second chance with me if they would have shown a little compassion and acted like they cared, Now, I would not allow my dogs to waste their pea on them.They are not worth it!