Dish Network
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Category: Entertainment
Contact Information
Texas, United States
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Dish Network Reviews
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Jack
February 19, 2009
Unauthorized billing
I can't remember the exact date, however, I was called by Dish Pronto with this unbelievable deal for Dish Network service. However, because of holes in the conversation, I canceled the scheduled install date, however, I was charged what was referred to as a non-refundable processing fee. Then I told them that I was charged that fee on the night of the cancellation and they then changed this to a cancellation fee. I was only charged once but they switched their rationale for charging me. When I called Dish Network, they said they couldn't see where I was charged, therefore, I needed to take that up with Dish Pronto or contact an attorney.
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rachel southard
February 17, 2009
false information credit report
In 2005, I got divorced and cancelled my dish network account. I asked if I could return my receivers and they said no, I had to mail them in provided boxes. I did so and kept the tracking record. About a month later, they called to say they didn't get them. I told them the tracking number and then they said they did get them.
Several months (7 or 8) passed and a collection agency called me to tell I owed 200.00. They said that they got the receiver but they didn't match the numbers they had on file. THEIR PROLEM>
Now it is on my credit report ( I even paid the @200.00) so that it would get on my credit.
It is so wrong to do this to people.
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Stephen Smith
February 17, 2009
Billing
I complained about my high bill for Satelite TV and was given the option to down grade service which basically cut the bill in half and since I called before the due date, the effective date I paid the bill was also early. The service was downgraded as we agreed to I have now recieved another bill, actually the same bill as before showing that the original bill is still intact and Dish is still trying to bill me the original bill. My bill shows that I paid $26.45 but they are still billing the original amount $45.45 even though the service was changed. The telephone number has been revised so now you only get a recording.
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Casey
February 7, 2009
took money out of my wifes checking account without her approval
I opened an account with dish network in December 2007. This account is ONLY IN MY NAME. I lost my job in Oct. of last year and have been fighting unemployment since. So, needless to say, I have fallen behind in my payments on ALL my bills. My wife has a checking account(which does NOT have my name or authorization on it). She went to check her funds noticing there was something VERY wrong, to find out that dish network had taken EIGHT HUNDRED AND EIGHTY DOLLARS out of HER account WITHOUT HER APPROVAL OR HER EVEN KNOWING ABOUT IT. Now mind you, my wife's name, card number, NOTHING, is on MY contract with dish. ONLY MY SIGNATURE!!! Dish Network STOLE this money from HER to pay MY debt. This is to me Identity Theft and I want my wife to get compensation for her grief and anxiety of having HER money STOLEN from her. Now the bank has made up the money till this is all resolved, but then again, We feel they were also at fault wiring the money without my wife's permission. So, this is my and my wife's complaint and we would like for dish to compensate her for their negligence and disrespect. AGAIN, MY WIFE HAS NOTHING TO DO WITH MY ACCOUNT TO DISH NETWORK. I have my original contract and bills sent to me ONLY IN MY NAME AND ACCOUNT. ALL THE WAY TILL THIS LAST DECEMBER WHEN DISH JUST DECIDED TO PUT HER NAME ON MY BILLS. NO AGREEMENT WITH ME OR HER. JUST ADDED HER TO IT. Who do they think they are just stealing money and adding people to MY ACCOUNT without my approval???
Thanks For Your Time!
Casey D. Walker
[email protected] |
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Nick
February 5, 2009
Fraud and scam
Has anyone ever wondered why there are several hundred reports on this site with no replies from Dish Network? Perhaps it's because they have heard them all before and know that they're accurate. They told me over the phone just prior to getting an upgrade that as a valued customer, I'd only have to sign a one year contract but when the RUDE service man came out, he made my wife sign an 18 month contract.
The original upgrade was supposed to be to install HD for us here but once they got here, they said they couldn't hook it up but did make my wife sign a new contract for their version of an upgrade. We had no HD but were stuck with an 18 month worthless contract. The service guy was very, very rude and I had him come back while I was here. He gave me a hard time so I asked him to just leave the premises.
So, to sum things up, they didn't upgrade my service, they were rude to us, and didn't live up to their end of the contract. I'm now with ATT U-Verse and while it's not perfect, I do have HD, a nice DVR receiver, and no rude service people. Way to go, Dish Network. Keep it up and maybe you can alienate ALL of your customers.
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D HUFF
February 3, 2009
POOR BUSINESS PRACTICES
DISH NETWORK KNOWING TAKE ADVANTAGE OF THE ELDERLY BY PROMISING THEM A GREAT DEAL ON SATELLITE TV AND THEN CHARGING THEM A LOT MORE MONEY THAN WAS AGREED UPON. CUSTOMER SERVICE IS A SHAM, THESE PEOPLE DON'T KNOW A THING ABOUT HELPING THE CUSTOMERS OR ABOUT THE PRODUCT THE ARE REPRESENTING. THE TECHNICIANS THAT COME TO YOUR HOUSE TO INSTALL THIS "GREAT DEAL" SMELL LIKE THEY HAVEN'T HAD A BATH IN MONTHS AND IT TAKES DAYS TO GET THE SMELL OUT OF YOUR HOUSE
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Robert
February 2, 2009
Fraudulent charges
I signed on to Dishnetwork through Homes Club for 2 yrs.in Albuquerque, NM. in Mar. 06. I paid a 1-time $24 fee with a Debit card. As of Dec 08, i found out they are debiting my account 19.23 for so-called Svc agreement. We never discussed a agreement of any sort for any reason except, with Dishnetwork. All billing for svc. comes from Dishnetwork.
Homes Club contends they are entitled because they talked to Dishnetwork. I called my bank and changed my bank account to stop the illegal transactions. I called Dishnetwork, they contend they have no knowledge of this company; although, they know who the company is. Dish told me it was a third party company but would investigate my claim. Dish never returns your call or emails unless you owe them money.
Dish referred me to some upper level mgr. who said he took down all the info on Homes Club but declined to say what Dish was going to do about it. To this day, Dish hasn't contacted me and are still doing business with this company. I see their name on the fliers dish circulates in this area.
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vkhattab
February 1, 2009
Horrible Service
No Television for 10 days now. Three repair calls later and still no satelite TV. No one appears to care. My Husband and I have been Dish customers for a long time 10years. We have had our share of dish problems, but nothing has compaired to what we have been through recently, from shouting, begging and pleading to threatening to sue. We are now seriously considering a class action suit. We know we are not the only ones with this problem. Every time we schedule an appointment the time is changed without notice. You are made to feel its your fault but you are certain of the time. You waste your time from work. Hours of waiting and they always show up at the end of the time or after. Refusal to remedy the problem and empty telephone apologies from customer service people who obviously don't care. Now I think one of the reps put something negetive in our file, because when I call (because we still don't have service) they are instantly rude or cold. So I remembered that I have the same power as well. My husband insists to have dish because of the programming, but I am ready to call Direct TV, Verizon, anyone else. Instead, I have decided to tell everyone I can about my experience and hope they won't make the same mistake.
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Gus Renterias
January 12, 2009
upgrade fee
I'm upgrading to HD TV from regular through their add. Now they are going to charge me $50 for this. It should be free of charge since I'm upgrading, they're already charging me more for changing my receiver to HD. I payed installation charges when I first signed up with them. Direct TV will sign me up for free, to sign up with them.
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rtrcaymd
January 12, 2009
Excessive charges
Continued excessive charges on my creditcard. They continue to charge $ 66.03, when the companies' representative insisted he would refund the past charge, and only charge (about) 26 dollars, every mionth! Also, they deny receiving a returned DVD receiver (The UPS person warned me about this occuring repeatedly with Dish Network!). Enough is enough! I do not want to do any business with this Company that excessively bills my credit card, lies to me on the telephone, and denies receiving (when i have receipt!)the return of their equipment!... Richard E Tracy, MD
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